Package Service Representative
4 weeks ago
Luxer One is seeking a detail-oriented and customer-focused Package Service Representative to provide exceptional service to residents in luxury apartment buildings across Austin, TX.
This part-time role involves delivering packages to resident doors, organizing package reception rooms/locker systems, and performing various duties to ensure seamless package management services. As a Package Service Representative, you will be the primary point of contact for residents with package questions/issues, serving as a liaison between the property and the package management provider support team.
Key Responsibilities:- Provide excellent customer service to residents, responding promptly to their queries and resolving any issues related to packages
- Log recently-delivered packages into the property's automated package management system
- Deliver packages to resident doors, ensuring timely and secure delivery
- Organize packages within our rooms, making it easy for residents to find their packages
- Identify aging/stale packages and prepare them for return to sender
- Serve as a key liaison between the property and the package management provider support team, ensuring smooth communication and issue resolution
- You must have a professional demeanor and excellent interpersonal skills, building rapport with property managers, residents, and couriers
- Access to reliable transportation (e.g., personal car or access to Metro) Ideally, the candidate would live in or near the city of Austin, TX
- Tech-savvy, comfortable using digital package management software and other technology tools
- Good organizational and independent problem-solving skills
- Able to work effectively in environments with varying temperatures, adhering to safety protocols
- Ability to move and arrange packages, some of which may be bulky (up to but not exceeding 60 lbs)
- At least 18 years old
- A competitive salary of $40,000 per year, commensurate with experience
- Opportunities to advance your career within the company, with a focus on growth and development
- A supportive and inclusive work environment, celebrating diversity and promoting employee well-being
- Paid time off, accrued paid sick leave, and an employee assistance program
- Liaison uniform and equipment provided, along with parking privileges
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