Package Service Representative

4 weeks ago


Austin, Texas, United States Luxer One Full time
Job Overview:

Luxer One is seeking a detail-oriented and customer-focused Package Service Representative to provide exceptional service to residents in luxury apartment buildings across Austin, TX.

This part-time role involves delivering packages to resident doors, organizing package reception rooms/locker systems, and performing various duties to ensure seamless package management services. As a Package Service Representative, you will be the primary point of contact for residents with package questions/issues, serving as a liaison between the property and the package management provider support team.

Key Responsibilities:
  • Provide excellent customer service to residents, responding promptly to their queries and resolving any issues related to packages
  • Log recently-delivered packages into the property's automated package management system
  • Deliver packages to resident doors, ensuring timely and secure delivery
  • Organize packages within our rooms, making it easy for residents to find their packages
  • Identify aging/stale packages and prepare them for return to sender
  • Serve as a key liaison between the property and the package management provider support team, ensuring smooth communication and issue resolution
Requirements:
  • You must have a professional demeanor and excellent interpersonal skills, building rapport with property managers, residents, and couriers
  • Access to reliable transportation (e.g., personal car or access to Metro) Ideally, the candidate would live in or near the city of Austin, TX
  • Tech-savvy, comfortable using digital package management software and other technology tools
  • Good organizational and independent problem-solving skills
  • Able to work effectively in environments with varying temperatures, adhering to safety protocols
  • Ability to move and arrange packages, some of which may be bulky (up to but not exceeding 60 lbs)
  • At least 18 years old
What We Offer:
  • A competitive salary of $40,000 per year, commensurate with experience
  • Opportunities to advance your career within the company, with a focus on growth and development
  • A supportive and inclusive work environment, celebrating diversity and promoting employee well-being
  • Paid time off, accrued paid sick leave, and an employee assistance program
  • Liaison uniform and equipment provided, along with parking privileges


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