Distributor Services Representative
3 weeks ago
Carrier is seeking a highly motivated and analytical supply chain professional to provide comprehensive order and logistics support in a dynamic two-step distribution environment. As a Distributor Services Representative, you will be responsible for providing customer support for order management, logistics, and transportation. You will use advanced sales and supply chain knowledge to proactively aid distributors with inventory management to drive growth and effectively react to market trends. You will also analyze, validate, and manage large amounts of supply chain data to present recommendations to stakeholders.
Responsibilities
- Review customer order trends and offer recommendations and feedback collaboratively
- Analyze and summarize large amounts of supply chain data to present recommendations to stakeholders
- Analyze, validate, and manage large amounts of supply chain data
- Lead and coordinate effective execution of supply chain strategies through effective relationships with sales, purchasing, scheduling, logistics, transportation, and distribution
- Resolve order fulfillment issues through effective partnership with distributors, freight providers, and internal/external suppliers
- Provide post-sales transactional support
- Continuously grow knowledge of distributor operations in order to drive optimal shipments through the use of Carrier's supply chain systems
- Provide external support to our distributors, transportation providers, and other outside suppliers
- Serve as liaison between internal departments and customers
- Directly manage distributor accounts by developing and implementing strategies for distributor inventory management practices through analyzing product availability, market trends, and movement in order to aid in forecasting inventory levels
- Issue lead time fees and fee adjustments
- Process various credits- cancellation fees, restocking fees
- Analyze, validate, and manage large amounts of supply chain data
- Provide post-sales transactional support
- Hold monthly calls with distribution on claim status as needed
- Manage special projects as needed
- High school diploma or GED with a minimum of 5 years of customer service experience or Bachelor's degree with a minimum of 1 year of customer service experience
- Ability to travel 10%
- Bachelor's degree
- SAP and/or Salesforce experience
- Excellent communication skills both written and verbal
- Demonstrated ability to effectively interface with internal and external customers
- Ability to work with, consolidate and present large amounts of data
- Ability to engage with all levels of professionals, internally and externally
- Successful experience working in a complex business environment
- Ability to transform large amounts of data into meaningful and actionable terms
- Proven capability to communicate professionally in written and verbal format
- Intermediate-level skills with Microsoft Office, especially Excel
- Ability to work independently and take the initiative in a busy environment
- Ability to handle multiple projects simultaneously and remain focused
- Ability to work independently to manage multiple customer accounts
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Marquand, Missouri, United States Carrier Full timeJob SummaryCarrier is seeking a highly motivated and analytical Distributor Services Representative to provide comprehensive order and logistics support in a dynamic two-step distribution environment. As a key member of our team, you will be responsible for reviewing customer order trends, analyzing and summarizing large amounts of supply chain data, and...
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