Distribution Operations Coordinator
7 days ago
C&S Wholesale Grocers Inc is a leader in the food industry, dedicated to providing excellent customer service and driving business results. As a Customer Account Specialist II, you will be part of a dynamic team that works together to achieve common goals. You will have opportunities to grow your career, develop new skills, and make a meaningful impact on our customers' lives.
About the Role
This is a full-time position located in Keene, NH. As a Customer Account Specialist II, you will be responsible for:
- Responding to customer inquiries via telephone, email, and CRM platform sites.
- Documenting and responding to customer complaints and escalations according to established standard operating procedures.
- Supporting specific accounts and working closely with the Customer Experience leadership team to gain an in-depth knowledge of their operating practices and resolve customer issues with a high degree of satisfaction.
What We Offer
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. Additionally, we provide benefits such as weekly pay, medical, dental, vision, company-matched 401(k), PTO, and holiday pay. We also offer career progression opportunities, tuition reimbursement, employee health and wellness programs, employee discounts/purchasing programs, and an employee assistance program.
Requirements
To be successful in this role, you should have:Proficiency with computers and Microsoft Office software.Strong customer orientation and attention to detail.Ability to multitask in an active call center environment.Strong communication skills.Ability to work with others in a fast-paced environment.Strong organizational skills and ability to prioritize tasks.
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