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Hospitality Team Member

2 months ago

Culver City, California, United States Tender Greens Full time
About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Team Member at Tender Greens. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that every customer leaves our restaurant feeling valued and satisfied.

Key Responsibilities
  • Guest Service
    • Act as a brand ambassador and deliver exceptional hospitality and service by greeting guests in a friendly manner, ensuring they are served quickly, efficiently, and accurately, and recognizing opportunities to create an amazing guest experience.
    • Assist guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing payments.
    • Take telephone orders and prepare take-out orders.
    • Master and maintain menu knowledge, including an understanding of food restrictions, allergies/allergens, popular dishes, and chef suggestions.
    • Make and serve fresh non-alcoholic and alcoholic beverages.
    • Deliver food to guests and refill drinks quickly, efficiently, and accurately.
    • Engage guests in light conversation when appropriate.
  • Environmental Services
    • Maintain a clean and inviting space for our guests by clearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to the kitchen for washing.
    • Upkeep the restroom, including sanitizing the restroom on an hourly basis, restocking soap, toilet paper, and paper towels.
    • Set up, stock, clean, and maintain all service stations.
  • Safety and Compliance
    • Understand and exhibit compliance to the company's required safety policies and standards.
    • Practice safe food handling and sanitation procedures and maintain required food handling certifications where applicable by law.
  • Teamwork and Professionalism
    • Work as a team to achieve company goals and standards.
    • Support other areas of the restaurant as necessary.
    • Maintain a professional and presentable appearance according to the company's uniform policy.
  • Other Duties
    • Perform all other job duties as assigned by the manager.
Requirements
  • A warm, helpful, hospitable, and guest-focused nature.
  • Restaurant or retail experience is helpful, but not necessary.
  • Ability to approach work with a sense of fun while delivering outstanding results.
  • Ability to thrive in a fast-paced environment.
  • Ability to communicate effectively in English.
  • A high level of resourcefulness in solving problems and taking initiative.
  • Ability to understand and meet restaurant standards for health, safety, and excellence.
  • Ability to comply with all company policies, processes, and standards.
  • Must be eligible to work in the United States.
  • Must be a minimum of 18 years old.
  • Ability to work a flexible schedule based on restaurant needs.
  • Food handler's card may be required according to local and/or state regulations.
  • Responsible Beverage Service Certification may be required according to local and/or state regulations.
Physical Requirements
  • Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis.
  • Some bending/kneeling/stooping required.
  • Must be able to stand and/or walk for long periods of time.
  • Must be able to work in a hot kitchen environment.
  • Must be able to place plates, utensils, pans, and cases on both high and low shelves.
  • Must be able to work indoors and outdoors.
Benefits
  • We offer competitive pay + tips.
  • Free meals during shifts and 50% discount while off the clock.
  • Opportunities for development and growth.
  • A fun and inspiring work environment and be part of an amazing team.