TEKsystems Business Solutions Analyst
4 days ago
Join TEKsystems, a leading IT staffing and services firm, as a Business Solutions Analyst - Integration Expert. We are seeking an experienced professional to collaborate with IT and business clients to understand key business objectives and IT delivery capabilities.
About the Role
The successful candidate will work on defined problems that could be analysis, design, configuration or implementation related. They will have the ability to understand and document the current state, imagine the target state and help build towards that target state.
Responsibilities
- Collaborate within multiple stakeholders and cross-departmental teams to ensure proper implementation approach is in place.
- Analyze business requirements, explore and evaluate various options, configure the application to meet requirements and coordinate testing with QA and User acceptance testers.
- Research and recommend solutions which meet the business needs for new projects.
- Translate business architecture through the elicitation and definition of functional requirements and develop documentation and data flows.
- Provide level 3 end user support as called upon by the Production Support Team.
- Assist with test data preparation and testing.
- Ensure documentation is up to date on sharepoints and wiki pages.
- Help with Jira Hygiene.
- Maintain a working knowledge of call center software like Genesys PureCloud, Amazon connect.
- Bring up process and experience improvement ideas and be the idea lead/sponsor and rally the technical teams to rapidly prototype and prove a concept.
Requirements
- 5+ years experience as an IT BSA in large enterprise company.
- Experience working on data integration between internal business applications or CRM systems.
- Experience working with IT leadership and presenting ideas/findings.
- Nice to have - experience with contact or customer care center technologies (specifically Genesys pure cloud or Amazon connect).
Salary Range: $90,000 - $120,000 per annum
Location: San Jose, CA
We estimate the salary range for this role to be between $90,000 and $120,000 per annum, depending on experience and qualifications. This is a full-time position based in San Jose, CA, and we offer a competitive benefits package.
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