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Executive Director of Operations
2 months ago
Job Summary:
The General Manager is responsible for overseeing and directing all dealership operating activities. This role includes the day-to-day responsibility for planning, implementing, and managing all department-related activities at the dealership.
Key Responsibilities:- Leadership and Management: Lead by example, develop an engaged team that is committed to providing the highest level of customer service, and promoting all Kraft strategic initiatives.
- Sales Strategy: Develop and lead a high-performing team to achieve sales, operational, and financial goals.
- Customer and Vendor Relationships: Nurture relationships with existing key customers and vendor partners, and strategically develop new ones.
- Coaching and Development: Ongoing coaching, training, mentoring, motivating, and developing sales and operations associates in all areas of the business.
- Operational Excellence: Oversee sales strategy, including integration of sales growth, pricing analysis, and market segment share objectives for the dealership location.
- Collaboration and Communication: Work collaboratively with the senior leadership team and functional leaders to identify and help execute strategic goals and objectives.
- Issue Resolution: Resolve any customer or employee issues that the department manager has not been able to, with a sense of urgency, respect, and fairness to the company.
- Performance Management: Review performance measures, financial statements, and key metrics with the Executive Team that support the location's strategic direction and operational activities.
- Recruitment and Retention: Work with Human Resources to develop comprehensive strategic recruiting and retention plans to meet the staffing needs and succession of the company.
- Leadership by Example: Lead by example by demonstrating commitment, expertise in processes, and a strong work ethic.
- Asset Management: Ensure maintenance, cleanliness, appearance, and functionality of all company assets, along with the proper security for all assets.
- Experience: A minimum of 10 years' experience at Kraft Tank Corporation and/or a related industry.
- Leadership Experience: A minimum of 10 years' experience of combined sales, operations, and/or leadership required.
- Education: A minimum of a Bachelor's degree required.
- Skills: Strong project management and time management skills, strong analytical, communication, presentation, and interpersonal skills, ability to anticipate challenges, identify solutions, and proactively address issues to support business objectives.
- Technical Skills: Experience in Salesforce or similar systems, highly proficient in Office 365 applications.