Technical Support Specialist

1 week ago


Manteca, California, United States SISL Global Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at SISL Global. This role involves providing on-site technical support to end users, working closely with our Service Desk and remote teams to resolve complex issues.

Key Responsibilities:

  • Troubleshoot and resolve hardware and software issues for desktops, laptops, mobile devices, peripherals, scanners, printers, and associated software.
  • Perform break-fix repairs, desk-side support, software and hardware installations, data migration, refreshes, and other related activities.
  • Provide on-site technical assistance for updates, configuration changes, and software installations.
  • Troubleshoot and resolve basic printer issues.
  • Identify and proactively address potential issues that may impact user experience.

Ticket Management and Communication:

  • Manage assigned tickets, ensuring timely resolution and closure within service level agreements.
  • Communicate effectively with end users by phone and email, providing updates on ticket status and prompt follow-up as needed.
  • Coordinate with other support groups for seamless issue resolution.

Collaboration and Support:

  • Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts, and stand-by support.
  • Provide IT support for disaster recovery and immediate response in emergency situations at local sites.
  • Provide on-call support outside of business hours on a rotational basis.

Networking Fundamentals:

  • Demonstrate familiarity with basic networking concepts and equipment.
  • Possess the ability to find and trace fiber or copper cabling.
  • Have a basic understanding of network services like DNS and DHCP.

Estimated Salary Range: $55,000 - $65,000 per year

Qualifications:

  • Experience: 1-3 years of experience in field services or desktop support.
  • Education: BS/BA in Computer Science, Information Systems, or equivalent combination of education and experience.
  • CompTIA A+ certification or equivalent.

Location: Various locations



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