Technical Support Specialist
1 week ago
We are seeking a highly skilled Technical Support Specialist to join our team at SISL Global. This role involves providing on-site technical support to end users, working closely with our Service Desk and remote teams to resolve complex issues.
Key Responsibilities:
- Troubleshoot and resolve hardware and software issues for desktops, laptops, mobile devices, peripherals, scanners, printers, and associated software.
- Perform break-fix repairs, desk-side support, software and hardware installations, data migration, refreshes, and other related activities.
- Provide on-site technical assistance for updates, configuration changes, and software installations.
- Troubleshoot and resolve basic printer issues.
- Identify and proactively address potential issues that may impact user experience.
Ticket Management and Communication:
- Manage assigned tickets, ensuring timely resolution and closure within service level agreements.
- Communicate effectively with end users by phone and email, providing updates on ticket status and prompt follow-up as needed.
- Coordinate with other support groups for seamless issue resolution.
Collaboration and Support:
- Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts, and stand-by support.
- Provide IT support for disaster recovery and immediate response in emergency situations at local sites.
- Provide on-call support outside of business hours on a rotational basis.
Networking Fundamentals:
- Demonstrate familiarity with basic networking concepts and equipment.
- Possess the ability to find and trace fiber or copper cabling.
- Have a basic understanding of network services like DNS and DHCP.
Estimated Salary Range: $55,000 - $65,000 per year
Qualifications:
- Experience: 1-3 years of experience in field services or desktop support.
- Education: BS/BA in Computer Science, Information Systems, or equivalent combination of education and experience.
- CompTIA A+ certification or equivalent.
Location: Various locations
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