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Sales Support Representative
2 months ago
Job Overview
As a Retail Sales Specialist at Navy Exchange, you will serve as the primary representative of our brand. Your role is essential in enhancing our reputation as a company that prioritizes customer satisfaction and values feedback.
Key Responsibilities
Utilizing your specialized knowledge, you will assist customers in identifying their needs for our diverse range of products and services.
Customer Service
- Actively engage with customers to establish a connection.
- Inquire about customer needs and listen attentively.
- Guide customers to merchandise and inform them about promotions and events.
- Deliver exceptional customer service by fostering positive, inclusive relationships and taking responsibility for your actions.
- Leverage your expertise to demonstrate product features and make comparisons with similar items.
Sales and Organization
- Maintain the store's appearance and layout.
- Cross-sell products and stay informed about current trends and promotions.
- Make personalized suggestions based on customer preferences.
- Upsell products effectively and utilize company tools to provide accurate product knowledge.
- Process transactions using a Point of Sale system, ensuring accurate cash handling and documentation.
Inventory Management
- Oversee merchandise inventory, ensuring accurate check-in and labeling.
- Participate in periodic inventory assessments as required.
Dependability
- Adhere to your assigned work schedule and complete tasks thoroughly.
Qualifications
- Product Knowledge: Comprehensive understanding of product features and warranties.
- Experience: 1-2 years in retail or a related field; 6 months of specific product experience preferred.
- Communication Skills: Strong interpersonal abilities and effective communication with customers and team members.
- Mathematical Skills: Basic math proficiency for handling transactions and calculations.
Physical Requirements
This role involves continuous movement, including standing for extended periods, lifting up to 50 lbs, and may require occasional climbing or crouching.
Work Environment
Work is primarily indoors, with potential outdoor assignments based on location.
Work Hours
Flexibility to work various shifts, including mornings, evenings, weekends, and holidays is necessary.
General Experience
A minimum of 6 months of relevant experience in retail or clerical roles is required.
Education Substitution
A high school diploma or equivalent may substitute for the required experience.
