Customer Service Specialist

4 days ago


Rocky Point, New York, United States Michaels Stores Full time
About Us

Michaels is a dynamic retailer offering a unique shopping experience to customers across North America.

Job Title

We are seeking a skilled Customer Service Specialist to join our team. As a member of our store maintenance team, you will be responsible for delivering exceptional customer service, maintaining a clean and safe environment for customers and staff, and performing various tasks related to store maintenance.

Key Responsibilities
  • Deliver friendly customer service and help customers shop our store and find what they're looking for.
  • Maintain a high standard of overall look and feel of the store.
  • Collects and disposes of trash following approved procedures.
  • Dust and damp mops floors following approved procedures.
  • Moves equipment and products for proper cleaning and places products back in correct placement.
  • Cleans assigned areas with the use of assigned materials and equipment.
  • May require mixing water and detergents in containers to prepare cleaning solutions according to specifications.
  • Deep clean key areas of the store including but not limited to bathrooms, breakrooms, entry ways and other high traffic areas to maintain a clean, safe environment for customers and staff.
  • Must keep cleaning equipment neat and orderly; notify supervisor of supply needs in advance for replenishment.
Requirements

To be successful in this role, you should have:

  • Retail and/or cleaning experience preferred.
  • The ability to remain standing for long periods of time.
  • The ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Benefits

We offer a comprehensive benefits package, including:

  • Total Base Pay Range: $17.00 - $19.70 per hour.
  • Health insurance (medical, dental, and vision).
  • Paid time off.
  • Tuition assistance.
  • Generous employee discounts.


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