Customer Service Ambassador

2 days ago

Hartford, Connecticut, United States LAZ Parking LTD, LLC Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at LAZ Parking LTD, LLC. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and customers.

Key Responsibilities
  • Greet and Engage: Greet customers by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Assist and Direct: Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
  • Promote Good Relations: Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
  • Operational Support: Add/delete accounts, and key in required information from monthly applications in the parking revenue control system. Assist with cashiering functions as needed.
  • Maintenance and Repair: Oversee general maintenance of the garage - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc. Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
Requirements
  • Education: High school diploma or GED preferred but not required.
  • Experience: Strong customer service experience. Cash handling experience is preferred but not required. Parking industry experience is preferred but not required.
  • Skills: Willingness to be flexible, work multiple facility locations. Ability to handle challenging and at times, emotionally charged situations. Ability to speak, read, and comprehend the English language. Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
Physical Demands
  • Work Environment: Willingness to work in the elements - heat, wind, snow, rain, etc.
  • Physical Abilities: Ability to lift, push and pull at least 10 pounds. Ability to stand, walk and run for extended periods of time. Ability bend, stoop, squat and lift frequently throughout a shift.
What We Offer

As a valued member of our team, you will have access to a range of benefits and opportunities for growth and development. We are committed to providing a positive and supportive work environment that allows our employees to thrive and reach their full potential.

LAZ Parking LTD, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.

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