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Customer Service Representative

2 months ago

Gretna, Nebraska, United States Tapestry Full time

About Tapestry

Tapestry is a global house of brands that is powered by optimism, innovation, and inclusivity. Our portfolio includes Coach, a leading design house of modern luxury accessories and lifestyle collections.

Job Summary

We are seeking a highly motivated and results-driven Sales Associate III to join our team. As a Sales Associate III, you will be responsible for delivering exceptional customer service and driving sales growth in our retail stores.

Key Responsibilities

  • Customer Service: Provide outstanding customer service to internal and external customers, ensuring that their needs are met and exceeded.
  • Sales Growth: Drive sales growth by identifying and pursuing sales opportunities, and by providing product knowledge and recommendations to customers.
  • Team Collaboration: Collaborate with colleagues to achieve sales goals and to maintain a positive and productive work environment.
  • Product Knowledge: Stay up-to-date on product knowledge and trends, and use this knowledge to provide customers with informed recommendations.
  • Store Operations: Assist with store operations, including visual merchandising, inventory management, and cash handling.

Competencies

We are looking for a candidate who possesses the following competencies:

  • Drive for Results: A strong drive to achieve sales goals and to exceed customer expectations.
  • Customer Focus: A customer-centric approach, with a focus on delivering exceptional service and building strong relationships with customers.
  • Creativity: The ability to think creatively and to come up with innovative solutions to sales challenges.
  • Interpersonal Savvy: Excellent interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Learning on the Fly: A willingness to learn and adapt quickly, with a focus on staying up-to-date on product knowledge and trends.
  • Perseverance: A strong work ethic and a willingness to persevere in the face of challenges.
  • Dealing with Ambiguity: The ability to effectively cope with change and to adapt to new situations.

What We Offer

Tapestry offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.