IT Support Specialist

3 days ago


Fairfax, Virginia, United States Connect Talent Solutions Full time

About Connect Talent Solutions

We are a fast growing, innovative staffing firm offering direct placement, contract and contract to hire solutions.

As a Technical Service Delivery Expert at Connect Talent Solutions, you will play a key role in delivering exceptional service and support to our customers.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.

Job Description:

  • Deliver service and support to customer end-users via call distribution phone, remote connection and/or over the Internet;
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;

Key Responsibilities:

  • Follow Standard Operating Procedures to resolve customer issues, both as first call resolutions and by working with other groups when necessary;
  • Escalate issues which cannot be resolved to management and to other groups;
  • Enter issues and fixes into the ticket monitoring system;
  • Work issues and service requests as assigned;
  • Maintain contact with customers as needed;
  • Stay current with system information, changes and updates;
  • Ability to travel CONUS and OCONUS up to 30% of the time;

Requirements:

  • Bachelor of Science in Computer Information Systems, Computer Science or a similar discipline;
  • Possess a positive customer-centric attitude;
  • Possess 2-5 years' experience with at least three of the following skillsets (listed in order of preference): Linux Servers (Red Hat or CentOS), Virtual Machines, Microsoft Server 2008 or Microsoft Server 2012, Nagios, Active Directory, SQL Queries;
  • Ability to obtain and maintain a government issued security clearance.


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