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Guest Services Host at Barrel Yard
2 months ago
Delaware North Sportservice is seeking enthusiastic seasonal Hosts to become part of our Barrel Yard team at American Family Field in Milwaukee, Wisconsin. In this role, you will play a vital part in welcoming patrons and overseeing the host station.
If you enjoy a lively atmosphere and want your workday to be engaging, this opportunity is perfect for you.
CompensationHourly Rate: $15.00
Details regarding our extensive benefits package can be found in our employee resources.
We prioritize the personal and professional well-being of our team members. Delaware North offers a benefits package aimed at providing you with the comfort, safety, and security necessary to create outstanding experiences for our guests. All employees are entitled to benefits including:
- Weekly compensation
- Employee assistance programs
- Opportunities for training and development
- Flexible scheduling options
- Review the seating plan and reservation book on a daily basis; develop a seating chart.
- Prepare the host station in accordance with the established checklist.
- Welcome guests and seat them at tables or in designated waiting areas.
- Assign seating based on the seating chart, server rotation, and guest preferences while providing menus.
- Manage seating arrangements and wait times effectively.
- Maintain cleanliness at the host station and contribute to the overall tidiness of dining and bar areas.
- Inspect dining and service areas to ensure they are clean and properly arranged.
- Address any guest inquiries regarding service and provide general assistance to both guests and staff.
- Engage with guests to ensure satisfaction with food and service, address complaints, notify management as needed, and thank guests upon their departure.
- Assist with clearing and cleaning tables as necessary.
- Support food runners as required.
- Regularly check restrooms for cleanliness and restock supplies as needed.
- Answer phone calls during operational hours.
- Previous experience in a customer service role is preferred.
- Detail-oriented with a strong focus on attentiveness.
- Ability to maintain high energy levels in a fast-paced environment while managing multiple tasks.
- Capable of following specified procedures and instructions.
- Strong communication skills; able to interact effectively with guests and team members.
- Ability to remain on your feet for the duration of the shift.
- Ability to navigate between tables and around corners.
- Frequent walking, bending, lifting, reaching, and stretching.
- Ability to lift and carry items weighing up to 35 pounds.
- Sufficient visual acuity and hearing ability to read seating charts and communicate with guests.
Day shifts
Evening shifts
Holidays
Weekends
Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers. We manage various concession outlets, suites, all-inclusive areas, and clubs at the stadium. Our culinary team collaborates with local vendors to incorporate Milwaukee staples into our food and beverage offerings.
At Delaware North, you will appreciate your workplace, your colleagues, and the daily experiences. Whether in sports venues, casinos, airports, national parks, iconic hotels, or premier restaurants, your career path can lead to various exciting opportunities. We empower you to excel in a company with a century of success, stability, and growth. If you are driven and enjoy the excitement of making things happen, we invite you to explore your potential with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.