High-Quality Eyewear Specialist
2 days ago
Company Overview: EssilorLuxottica, the largest optical retailer in North America, is a leader in vision care for over 35 years.
About the Job: We are seeking a highly skilled High-Quality Eyewear Specialist to join our team. As a Licensed Optician, you will play a crucial role in delivering exceptional customer service and creating value in the lives of our customers by crafting high-quality eyewear that exceeds their expectations.
Key Responsibilities:
- Welcome all customers and set clear expectations regarding their eyewear needs.
- Custom fit glasses and precisely place prescriptions in lenses.
- Act as a leader in optical acumen, providing expertise and guidance to colleagues.
- Take and record measurements, adjust/fit eyewear with attention to detail, and ensure finished eyewear meets standards and customer needs.
- Assist colleagues with complex product needs and prescriptions.
- Accurately and thoroughly use technology under time pressure and high customer volume, possessing exceptional product knowledge and utilizing appropriate tools.
- Be proactive, exploring root causes of issues, thinking forward, ensuring customer satisfaction, and exceeding expectations.
- Ability to multitask, prioritize, and manage time effectively amidst competing priorities.
- Strive for exceptional results on brand Key Performance Indicators (KPIs) and competencies.
- Take pride in store appearance, help maintain a clean, attractive, and organized environment.
- Inform management about safety opportunities and demonstrate safe work practices.
- Be resourceful, self-motivated, with a desire for continuous learning, improvement, and results.
- Adhere to company policies and procedures, including discounts, promotions, and inventory management.
BASIC QUALIFICATIONS:
- High School graduate or equivalent.
- State Licensure.
- Optical dispensing experience.
- Strong customer service skills: communicator, listener, and team builder.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills – ability to use and carry an iPad/tablet.
- Familiarity with Point-of-Sale (POS), computers, and calculators.
- Embrace new technology and change.
Estimated Salary: $60,000 - $80,000 per year, based on location and experience.
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