Clinical Education Operations Manager
4 weeks ago
Evidence in Motion is seeking a highly skilled Clinical Education Operations Manager to join our team. As a key player in our University Partnerships business, you will be responsible for driving growth and ensuring high-quality student placements for our UP students.
Key Responsibilities:
Own University Partner clinical faculty relationship, delivery of service and results.
Provide direction and oversight for UP Clinical Education Placement team including contract management and workforce management KPI's and metrics.
Recruit, coach and develop Placement team. Coach team for behavior to drive resilience to change, solutions-oriented thinking and accountability and placement results.
Manage lead pipeline to ensure opportunities are captured and executed.
Actively participate in and promote the development of cross-functional initiatives.
Grow and manage EIM's placement strategy to ensure slot requests convert to student placements with our University Partner programs.
Report weekly placement progress to Director of Clinical Operations for all partnerships in purview.
Appropriately escalate pacing and partner concerns to the Director of Clinical operations.
Regularly strategize and pivot to promote optimal team performance.
Work closely with peer leaders and Director to streamline and standardize internal processes.
Promote the professional development of staff under your charge.
Grow network of sites to meet the needs of oncoming students and partnerships.
Requirements:
Bachelor's degree in related field with 5+ years of experience in relevant field
Must be customer obsessed
Must be action and goal oriented
Must be agile and have ability to learn on the fly
Must be able to thrive in a diversified working environment and deal with ambiguity
Must possess strong interpersonal savvy
Ability to establish and maintain effective working relationships with program directors, faculty, university partner staff, co-workers
Must be extremely well organized and detail-oriented
Must be able to work under pressure
Must be able to handle conflicting priorities and projects calmly and efficiently
Must have excellent written and verbal communication skills
Proficiency with Microsoft Office, Google, and other productivity enhanced applications
3+ years experience using Salesforce, Student Information Systems or similar platforms
3+ years people management experience
Knows how to get stuff done
Ability to marshal resources, use resources effectively and efficiently.
Can be counted on to motivate enrollment team to exceed goals successfully
Steadfastly pushes self and others for results
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