Order Fulfillment Specialist

3 weeks ago


Marquand, Missouri, United States Lysse Full time
Responsibilities
  • Inventory Assistance:
    • Collaborate with the Inventory Manager to develop and manage collections and SKUs.
    • Implement and promote strategies to reduce excess inventory through retail, one-off sales, and off-price channels.
    • Prepare and deliver daily, weekly, and monthly reports and analysis as needed.
    • Review OTS (Order to Ship) and maintain regular communication across departments to update inventory levels.
    • Work closely with department managers to address allocation needs.
    • Forecast end-of-season inventory levels by item and plan for carryover items.
    • Support the execution of plans and allocations across various sales channels.
    • Assist with additional projects as assigned.
  • Order and Data Entry Management:
    • Process key customer sales orders following markets and events, while managing the full PO process via phone, email, fax, scan, and online submissions.
    • Set up new customer accounts.
    • Oversee shipping and customer confirmations, ensuring timely communication with customers and internal teams regarding order changes.
    • Act as a liaison with the fulfillment center to track and manage shipments.
    • Assist the Accounts Payable team in processing invoice payments as needed.
    • Investigate pricing discrepancies and issue credits as needed.
    • Manage customer account notes in Salesforce.
    • Generate domestic and international shipping documents when necessary.
  • Customer Service:
    • Collaborate with the Sales Team, Inventory Manager, Operations, Finance, and President to ensure seamless communication and coordination.
    • Assist in handling customer communications, escalations, and response times.
    • Oversee the refund process for exception transactions across departments.
    • Manage delayed or undeliverable customer shipments.
    • Assist with maintaining policies and procedures for the Sales Team.
    • Communicate order cancellations and swaps to customers based on production status.
    • Support credit card and payment security processes for customers, in collaboration with the finance team.
    • Address customer inquiries related to their orders.
    • Collaborate cross-functionally to stay updated on order delivery statuses.
    • Upsell products while ensuring a positive customer experience.
    • Multitask and adapt to priorities to meet evolving customer needs.


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