Senior Product Implementation Specialist

1 week ago

Madison WI USA, United States American Family Insurance Agency Staff Full time
About the Role

We are seeking a highly skilled Senior Product Implementation Specialist to join our team at American Family Insurance Agency Staff. As a key member of our product management team, you will be responsible for the implementation and support of assigned products, including defect management and prioritization, and system support and quality control.

Key Responsibilities
  • Implement and support assigned products and associated system releases, including defect prioritization and management.
  • Work with technology partners on system solutions and requirements, including proposal options and costs.
  • Support the creation of specific underwriting strategies and policies based on external industry and economic trends, and internal capabilities and business performance.
  • Support the establishment of underwriting referral rules and processes.
  • Collaborate with internal partners to establish new and manage existing partner relationships.
  • Accountable for the maintenance of business rules & requirements and documentation.
  • Provide input into product & pricing planning and development processes regarding system impacts.
  • Establish and maintain process for underwriting risk reviews.
  • Support the communications, education and launch efforts for assigned products.
  • Collaborate with Product Managers on the development and refinement of detailed operational data, metrics, and reporting requirements.
  • Provide product intent (contract and underwriting) for consumer complaints and DOI inquiries.
  • Collaborate with Corporate Compliance for Department of Insurance market conduct examinations and inquiries.
  • Maintain vendor and vendor management strategy for department; including specific vendor performance criteria, key performance indicators, and service level agreements.
Requirements
  • Demonstrated experience providing customer-driven solutions, support or service.
  • Extensive knowledge and understanding of Property and Casualty Insurance product design and underwriting concepts.
  • Solid knowledge and understanding of market research and marketplace trends in insurance coverage.
  • Solid knowledge and understanding of project management methodologies, practices, techniques and tools.
What We Offer

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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