Payment Systems Specialist

4 weeks ago


Janesville, Wisconsin, United States Blackhawk Community Credit Union Full time
Job Title: Payment Systems Specialist

Job Summary:

We are seeking a highly skilled Payment Systems Specialist to join our team at Blackhawk Community Credit Union. As a Payment Systems Specialist, you will be responsible for ensuring the credit union's electronic payment processing and digital banking programs run optimally and progress with technology and innovation.

Key Responsibilities:

* Supports all aspects of Digital Banking, ACH, Share Draft, Payroll, Bill Pay, Wire Transfers, Mobile/Remote Deposit, Business Payment Services, and new products/services
* Payment Systems job duties include but are not limited to:
* ACH exception processing, ACH daily balancing, ACH returns, DNE reports and returns, corporate and government reclamations, process internal ACH postings, external transfer ACH origination
* Perform manual postings for account changes and draft adjustments, processing of WSUPP and WSUD forms, ACH and check stop payment requests
* Manage payroll and transfer forms, loan payment option forms, ATM activity, internal member request cases, closing of member accounts/charged off accounts
* Manage wire transfer agreements, initiate outgoing domestic and foreign wire transfers, and process incoming wire transfers
* Manage daily check inclearings, returned deposit checks, mobile deposit, remote deposit now and mobile remote deposit capture
* Process daily bill Pay exceptions
* Proficiency in digital banking products and services
* Assists in training and providing support to employees and members on products & services related to the payment systems department
* Works on special assignments as directed by the payment systems manager, assistant manager or director
* Review payment services activity daily for potential fraud activity and report those findings to the appropriate department(s)
* Works with daily/weekly/monthly reconciliation of internal general ledger and checking accounts that relate to the payment systems department
* Maintains an advanced level of familiarity and understanding of all Digital Banking, Payment Systems and Cash Management and adheres to all Compliance, Processes and Procedures according to laws and regulations, such as: Reg E, Reg J, Reg CC, UDAAP, Reg Z, 31 CFR 210, Green Book, NACHA Rules, OFAC, UCC 3, 4 & 4A, BSA/AML
* Provides project support; assists with research, testing, installation and troubleshooting of new and existing products and services
* Work with IT and outside vendors to troubleshoot and resolve system errors
* Participates in ongoing education and required training sessions
* Performs other duties as requested by the manager, assistant manager or director of the area

Requirements:

* Associate degree or an equivalent level of knowledge, skills, and abilities typically acquired through work experience
* Minimum 5 years of financial institution work experience
* Must be at least 18 years of age
* May be required to obtain and maintain one or more certifications in areas of specialization (AAP, NCP, APRP, FPP)
* General knowledge of understanding of electronic payments

Competencies:

* Must possess strong interpersonal skills, a positive attitude, and a desire to help people
* Ability to multitask and prioritize in a fast-paced, changing environment and maintain a commitment to accuracy, confidentiality, and timeliness
* A strong understanding of general ledgers, debits/credits, balancing, and related functions
* Pass the pre-employment background check
* Be actively involved and a strong collaborator within the department with the ability to cross-train in a variety of tasks
* Ability to follow oral and written instructions
* Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities
* Must have the ability to identify member opportunities for financial improvement, communicate recommendations, and provide support
* Must possess effective verbal and written communication skills
* Must have reliable attendance
* Must possess good judgment
* Must possess math skills, accuracy, knowledge of Microsoft Excel, and attention to detail
* Projects a professional image

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