Telecommunications Operations Specialist

6 days ago


Janesville, Wisconsin, United States Mercy Health System Full time

Job Summary: We are seeking a highly skilled and detail-oriented Telecommunications Operations Specialist to join our team at Mercy Health System. As a key member of our operations team, you will be responsible for operating switchboard and other telecommunications systems to page and relay incoming, outgoing, and interoffice calls.

Key Responsibilities:

  • Greets customers and provides facility/location information in a courteous and professional manner.
  • Monitors all gas alarms, blood bank temperature, LifeLine alarms, fridge/freezer alarms, door/elevator alarms, security cameras, and emergency codes as required by facility.
  • Announces and pages emergency codes accurately and with expediency.
  • Assists partners with the use of the Language Line and clean Language Line phones after each use.
  • Pages or calls the assigned on-call Mercyhealth employees and answering service physicians based on the information in the individual profile instructions.
  • Receives, enters, and accurately relays all messages, changes in on-call coverage, and page blocks as required.
  • Enters and maintains crucial on-call information in an accurate and timely fashion utilizing appropriate documentation and communication with co-workers.

Culture of Excellence Behavior Expectations:

  • Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
  • Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
  • Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
  • Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Requirements: Graduate of high school or equivalent. For full job details and to apply, please visit our website.



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