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Banking Relationship Specialist
2 months ago
Are you skilled in cash management and dedicated to delivering exceptional customer service? Join BNC National Bank as a Banking Relationship Specialist. In this role, you will play a vital part in our Deposit services, assisting clients with the establishment of checking and savings accounts, retirement accounts, certificates of deposit, and more. This is an opportunity to advance your career in the banking sector with our dedicated Deposits Team.
Why Choose BNC?
At BNC National Bank, we are more than just coworkers; we are a supportive TEAM. We prioritize your growth and well-being, offering valuable career development opportunities, competitive benefits, and a positive workplace culture.
Our employees collaborate to create a fun environment while making a meaningful impact in our communities. We are committed to providing professional and friendly service that exceeds the expectations of our clients and partners.
Position Overview:
As a key member of our consumer deposit and relationship management team, you will deliver proactive, friendly, and efficient service that fosters trust and loyalty among our consumer and small business clients. Your responsibilities will include executing primary deposit and withdrawal services, as well as facilitating the opening of new accounts.
Compensation:
$19.00 per hour plus potential for incentive bonuses. **Compensation varies based on experience.**
Work Schedule:
- Full-time, 40 hours per week
- 8-hour shifts, Monday through Friday
- Rotating Saturdays at designated branches (9 AM - 12 PM)
- Generous Paid Time Off (120 hours annually)
- Paid Sick Leave (48 hours annually)
- Medical, Dental, and Vision Coverage
- Health Savings Account and Flexible Spending Account
- 401(k) with Company Match
- Company-Paid Life and AD&D Insurance
- Supplemental Insurance Options
- Employee Assistance Program
- Complimentary Gym Membership
- Paid Holidays
- Volunteer Time Off
- Paid Bereavement Leave
- Premium Checking Account
- Discounted Consumer Loans
- Opportunities for Continuing Education
To excel in this role, you should be able to perform the following essential duties:
- Develop an understanding of our products, services, and customer needs.
- Build and maintain strong customer relationships to achieve branch performance objectives.
- Identify and recommend products that align with customers' financial goals.
- Efficiently process account openings and ensure accurate documentation.
- Safeguard BNC and customer interests by adhering to policies and procedures, ensuring security and confidentiality.
- Provide support for daily operational transactions as needed.
Skills & Attributes
- Professional and friendly demeanor.
- Outstanding interpersonal and customer service abilities.
- Strong verbal and written communication skills.
- Excellent multitasking and organizational capabilities.
- Detail-oriented with effective problem-solving skills.
- Ability to think critically and work both independently and collaboratively.
- Proficient in Microsoft Office Suite.
- Ability to make impactful decisions regarding customer relations and financial resources.
- Minimum one year of cash handling experience.
- At least one year of experience in delivering high-quality customer service.
- Previous experience as a Bank Teller is advantageous.
- Familiarity with banking deposit procedures, lending products, and account opening processes.
- Experience in promoting products and basic sales skills.
- High School Diploma (or GED) required.
- College education preferred.
We uphold a commitment to equal opportunity and do not discriminate against employees or applicants based on their inquiries about compensation or other employment-related matters.