Salesforce CX/CRM Service Line Specialist

2 weeks ago


TeaneckNJFrankWBurr Blvd, United States Cognizant Full time
Job Title: Salesforce CX/CRM Service Line Specialist

We are seeking a seasoned CX/CRM Service Line Specialist with a strong background in Salesforce and other platforms to join our Sales and solution team. With extensive experience, the ideal candidate will drive client solutions through the sales process, working closely with market/account teams and demonstrating CX/CRM practice capabilities and competencies.

Key Responsibilities:
  • Understand Auto & Manufacturing industry trends and customer requirements in the context of CX/CRM and display thought leadership toward critical business solutions.
  • Develop and maintain strong collaborative relationships with market/account teams to develop an in-depth understanding of client business challenges and opportunities.
  • Establish close alliances and partnerships with Salesforce and other platform account executives and partner alliance teams to drive partnership-led growth strategies.
  • Lead pursuits to close new and expansion opportunities, working closely with the account leadership team.
  • Responsible and accountable for opportunity management through the entire sales process, from lead generation to closing deals and maintaining client relationship.
Requirements:
  • Minimum 15+ years of business development, sales, and account management-related experience in the CX/CRM domain.
  • Proven track record of achieving sales targets and delivering on sales metrics; consistent achievement of year-over-year quota attainment.
  • Ability to develop new pipelines through prospecting and building relationships within the assigned market/vertical.
  • Excellent written and oral communication along with the ability to lead and deliver business presentations to business stakeholders at the Director and VP level.
  • Ability to lead multi-cloud opportunities in the areas of CX/CRM demonstrating Salesforce tech stack including but not limited to Sales, Service, Integration, Commerce, Field Service and other similar domains.
About Cognizant:

Cognizant is one of the top 2 GSIs and is a trusted leader in designing, implementing, and driving transformational experiences using Salesforce solutions. We have 9800+ Salesforce-skilled people globally, ranked #3 in total number of certifications with an overall 4.77/5 rating in the Salesforce ecosystem, and 2400+ projects for 800+ clients, many of which are Fortune 500 companies.

This position is eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits include medical/dental/vision/life insurance, paid holidays plus paid time off, 401(k) plan and contributions, long-term/short-term disability, paid parental leave, and employee stock purchase plan.



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