Shelter Operations Assistant

1 month ago


Colorado Springs, Colorado, United States Salvation Army Full time
Job Title: Shelter Associate

Join The Salvation Army team as a Shelter Associate, providing administrative and operational support to the Program Manager and general administration as assigned.

Key Responsibilities:
  • Interact with and monitor clients' behavior, maintaining good rapport and providing excellent customer service.
  • Encourage clients to comply with facility policy and procedures.
  • Make frequent rounds throughout the facility, monitoring clients and the facility via security cameras, through the windows, and during scheduled checks.
  • Complete logs, incident reports, and all other required documentation.
  • Respond appropriately to situations of child abuse and neglect.
  • Make calls to the Police Department, Fire Department, Department of Human Services, or other first responders as directed.
  • Observe and report irregularities regarding client behavior or building or security issues as necessary.
  • Act as the liaison with police and other emergency services.
  • Employ crisis prevention and intervention if a conflict occurs.
  • Maintain a strength-based and client-centered approach.
  • Monitor clientele's progress toward their goals.
  • Model appropriate social skills with clients throughout the shelter environment.
  • Provide encouragement and moral support to clients.
  • Maintain proper personal and professional boundaries.
  • Perform basic front desk duties, including answering phones, data entry, filing documents, monitoring video surveillance cameras, and fire prevention/detection alarm notification system.
  • Distribute supplies, medications, and other belongings to clients.
  • Have a humane and caring attitude toward all clients.
  • Give high priority to the welfare of all the clientele.
  • Always maintain a professional attitude and appearance.
  • Assist in gathering and recording required information from all clientele.
  • Understand all policies and procedures for the center and implement them in daily work.
  • Accurate collection of vital statistics during intake and discharge of clients.
  • Maintain accurate attendance records of all clientele.
  • Maintain supplies necessary for front desk operations.
  • Ability to be comfortable working with a diverse population.
  • Ability to perform intake and exits of clients.
  • Ability to inform a client he/she/them must leave based on his performance and assist in bagging up their personal belongings when necessary.
  • Ability to enter intake information into two databases and assign beds.
  • Ability to search clients and their belongings in a proper manner.
  • Oversee or perform the daily operation of shelter tasks, including cleaning, laundry, and setting up the kitchen for meals and serving the meals.
  • Oversee the cleaning of the front desk area, including the staff bathroom.
  • When required, will perform drug/alcohol testing on clientele.
  • Responsible for adhering to and implementing policies of The Salvation Army.
  • Performs other duties as required.
Requirements:
  • High school diploma or equivalent.
  • Experience working with people.
  • Microsoft Suite, Clarity/HMIS, Wellsky, and Adsystech required.
  • Working knowledge of integrated database applications.
  • The ability to use new software programs with basic training.
  • Supportive of The Salvation Army's mission.
  • Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.
  • If the position requires driving, a minimum of 21 years of age for insurance provision, along with the possession of a valid in-state driver's license is required.

The Salvation Army is an equal opportunity employer/protected veterans/individuals with disabilities. We are committed to diversity and inclusion in the workplace.



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