Shelter Operations Assistant
1 month ago
Join The Salvation Army team as a Shelter Associate, providing administrative and operational support to the Program Manager and general administration as assigned.
Key Responsibilities:- Interact with and monitor clients' behavior, maintaining good rapport and providing excellent customer service.
- Encourage clients to comply with facility policy and procedures.
- Make frequent rounds throughout the facility, monitoring clients and the facility via security cameras, through the windows, and during scheduled checks.
- Complete logs, incident reports, and all other required documentation.
- Respond appropriately to situations of child abuse and neglect.
- Make calls to the Police Department, Fire Department, Department of Human Services, or other first responders as directed.
- Observe and report irregularities regarding client behavior or building or security issues as necessary.
- Act as the liaison with police and other emergency services.
- Employ crisis prevention and intervention if a conflict occurs.
- Maintain a strength-based and client-centered approach.
- Monitor clientele's progress toward their goals.
- Model appropriate social skills with clients throughout the shelter environment.
- Provide encouragement and moral support to clients.
- Maintain proper personal and professional boundaries.
- Perform basic front desk duties, including answering phones, data entry, filing documents, monitoring video surveillance cameras, and fire prevention/detection alarm notification system.
- Distribute supplies, medications, and other belongings to clients.
- Have a humane and caring attitude toward all clients.
- Give high priority to the welfare of all the clientele.
- Always maintain a professional attitude and appearance.
- Assist in gathering and recording required information from all clientele.
- Understand all policies and procedures for the center and implement them in daily work.
- Accurate collection of vital statistics during intake and discharge of clients.
- Maintain accurate attendance records of all clientele.
- Maintain supplies necessary for front desk operations.
- Ability to be comfortable working with a diverse population.
- Ability to perform intake and exits of clients.
- Ability to inform a client he/she/them must leave based on his performance and assist in bagging up their personal belongings when necessary.
- Ability to enter intake information into two databases and assign beds.
- Ability to search clients and their belongings in a proper manner.
- Oversee or perform the daily operation of shelter tasks, including cleaning, laundry, and setting up the kitchen for meals and serving the meals.
- Oversee the cleaning of the front desk area, including the staff bathroom.
- When required, will perform drug/alcohol testing on clientele.
- Responsible for adhering to and implementing policies of The Salvation Army.
- Performs other duties as required.
- High school diploma or equivalent.
- Experience working with people.
- Microsoft Suite, Clarity/HMIS, Wellsky, and Adsystech required.
- Working knowledge of integrated database applications.
- The ability to use new software programs with basic training.
- Supportive of The Salvation Army's mission.
- Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.
- If the position requires driving, a minimum of 21 years of age for insurance provision, along with the possession of a valid in-state driver's license is required.
The Salvation Army is an equal opportunity employer/protected veterans/individuals with disabilities. We are committed to diversity and inclusion in the workplace.
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