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Front Desk Representative
2 months ago
Are you a people-oriented individual with a passion for delivering exceptional guest experiences? We're seeking a skilled Front Desk Agent to join our dynamic team at Amara Cay Resort, a stunning oceanfront property in the picturesque Florida Keys.
Responsibilities:- Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
- Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
- Provide information about hotel facilities, services, and local attractions.
- Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
- Process guest payments and maintain accurate records.
- Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
- Maintain the cleanliness and organization of the front desk area.
- Assist in administrative tasks, such as answering phone calls and handling reservations.
- High school diploma or equivalent
- Prior cash handling experience necessary
- Exceptional communication skills
- Very good computer skills
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience in customer service is preferred
- Knowledge of hotel or resort operations is a plus
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
At Amara Cay Resort, we're committed to delivering exceptional guest experiences and creating a positive work environment for our team members. If you're a motivated and customer-focused individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.