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Front Desk Representative

2 months ago


Islamorada Florida, United States Amara Cay Resort Full time
Amara Cay Resort: Where Hospitality Meets Paradise

Are you a people-oriented individual with a passion for delivering exceptional guest experiences? We're seeking a skilled Front Desk Agent to join our dynamic team at Amara Cay Resort, a stunning oceanfront property in the picturesque Florida Keys.

Responsibilities:
  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Provide information about hotel facilities, services, and local attractions.
  • Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Process guest payments and maintain accurate records.
  • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist in administrative tasks, such as answering phone calls and handling reservations.
Qualifications:
  • High school diploma or equivalent
  • Prior cash handling experience necessary
  • Exceptional communication skills
  • Very good computer skills
  • Ability to work flexible hours including weekends and holidays
  • Strong problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Experience in customer service is preferred
  • Knowledge of hotel or resort operations is a plus
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

At Amara Cay Resort, we're committed to delivering exceptional guest experiences and creating a positive work environment for our team members. If you're a motivated and customer-focused individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.