Inbound Customer Retention Specialist

2 weeks ago

Round Rock, Texas, United States TruGreen Limited Partnership Full time

Job Description

TruGreen Limited Partnership is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and a great place to work.

Position Overview:

Receives inbound calls from customers with potential cancellations. The Inbound Customer Retention Representative is responsible for resolving concerns and presenting root cause-related offers to retain the customer's business. The objective is to retain customers who are requesting termination of service(s) or rewarding loyal customers, through explanation of the overall value, features, and benefits of all products and services offered by TruGreen.

Responsibilities:

  • Receives calls from canceling customers and is responsible for resolving concerns and retaining the customer's business. Provides immediate follow-up on customer complaints/concerns setting proper expectations and next steps for the customer.
  • Escalates customer issues requiring extensive problem-solving to ensure both a close-loop customer experience and learning opportunities for TruGreen.
  • Applies 5 Pillar Quality standards in accordance with the Truly Green QA Model.
  • Uses save training and specialized offers to retain customers.
  • Notifies customer and designated personnel of findings, adjustments, and recommendations such as refund of money, credit of customer's account, or adjustment of customer's bill.
  • Updates and maintains customer database with accurate customer information and timely data entry.
  • Positively represents the TruGreen brand in all written and oral communications and correspondence.

Competencies:

  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Situational Adaptability - Adapting approach and demeanor in real-time to match the shifting demands of different situations.
  • Accountability - Holding self and others accountable to meet commitments.
  • Problem Solving and Decision Making.

Education and Experience Requirements:

  • High school diploma or general education degree (GED); or up to one-year related experience and/or training, or an equivalent combination of education and experience.
  • At least 1 year of sales or 2 years of customer care experience.
  • Associate degree from a two-year college or technical school preferred.

Knowledge, Skills, and Abilities:

  • Ability to build customer relationships and provide customer service.
  • Knowledge and ability to cope with and resolve escalated customer service issues.
  • Conflict resolution skills.
  • Knowledge of company products and services.
  • Attention to detail and accuracy.
  • Written and verbal communication skills.
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
  • Mathematical skill to calculate figures and amounts such as discounts, commissions, proportions, percentages, area, and volume.
  • Time management skills, including punctuality for on-time attendance.
  • Ability to prioritize, organize, and perform multiple tasks.

  • Customer Retention Specialist

    1 month ago

    Round Rock, Texas, United States TruGreen Full time

    Key Responsibilities:As an Inbound Customer Retention Representative, you will be responsible for receiving inbound calls from customers with potential cancellations. Your goal is to resolve their concerns and present root cause-related offers to retain their business.Key Skills:High-value saving techniquesRepresentative, Retention, Customer Experience,...

  • Customer Retention Specialist

    3 weeks ago

    Round Rock, Texas, United States TruGreen Full time

    Customer Retention RepresentativeAt TruGreen, we're committed to delivering exceptional customer experiences. As an Inbound Customer Retention Representative, you'll play a critical role in ensuring our customers remain satisfied with our services.Key Responsibilities:Resolve customer concerns and address potential cancellations in a timely and professional...

  • Customer Retention Specialist

    1 month ago

    Round Rock, Texas, United States TruGreen Full time

    Customer Retention Role at TruGreenWe are seeking a skilled Customer Retention Representative to join our team. As a key member of our customer service team, you will be responsible for resolving customer concerns and presenting offers to retain their business.Key Responsibilities:Resolve customer concerns in a timely and professional mannerPresent offers to...

  • Customer Retention Specialist

    1 month ago

    Round Rock, Texas, United States TruGreen Full time

    Key ResponsibilitiesAs a key member of the TruGreen team, you will be responsible for resolving customer concerns and presenting retention offers to prevent cancellations.Key Skills:Excellent communication and problem-solving skillsAbility to work in a fast-paced environmentStrong customer service skillsKnowledge of retention strategies and techniquesWhat We...

  • Customer Retention Specialist

    4 weeks ago

    Round Rock, Texas, United States TruGreen Full time

    Key ResponsibilitiesAs a key member of the TruGreen team, you will be responsible for resolving customer concerns and presenting retention offers to prevent cancellations.Key Skills:Excellent communication and problem-solving skillsAbility to work in a fast-paced environmentStrong customer service skillsKnowledge of retention strategies and techniquesWhat We...

  • Customer Retention Specialist

    2 weeks ago

    Round Rock, Texas, United States TruGreen Full time

    At TruGreen, our goal is to deliver exceptional customer experiences. As a key member of our team, you will be responsible for resolving customer concerns and presenting tailored solutions to retain their business. By leveraging high-value saving techniques, you will play a critical role in driving customer satisfaction and loyalty.Key...

  • Customer Service Representative

    4 weeks ago

    Round Rock, Texas, United States Baylor Scott & White Health Full time

    Job SummaryThe Contact Center Specialist 1 provides front-line assistance for product and/or service requests, responding to routine inbound phone calls, emails, and electronic requests under close supervision.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional mannerProvide technical support and guidance to...

  • Customer Experience Specialist

    2 weeks ago

    Round Rock, Texas, United States JOANN Stores Full time

    Job SummaryThe Customer Experience Specialist is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place. This role drives sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.The Customer Experience Specialist will also assist the...

  • Customer Service Representative

    2 weeks ago

    Round Rock, Texas, United States Penske Automotive Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Penske Automotive. As an Appointment Coordinator, you will be responsible for creating an exceptional customer service experience handling a high volume of inbound customer service calls and internal transfers.The ideal candidate will be detail-oriented, professional, and...

  • Customer Service Representative

    2 weeks ago

    Round Rock, Texas, United States PMP Management Full time

    Job SummaryPMP Management is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all stakeholders.Key Responsibilities:Respond to inbound...

  • Waterpark Safety Specialist

    3 weeks ago

    Round Rock, Texas, United States Kalahari Resorts and Conventions Full time

    Waterpark Safety SpecialistKalahari Resorts Conventions is a leading waterpark resort and conference destination that offers a unique experience for guests and associates alike. As a Waterpark Safety Specialist, you will play a critical role in ensuring the safety of our guests and associates in all pools, hot tubs, slides, attractions, and interactive...

  • Contact Center Representative

    3 weeks ago

    Round Rock, Texas, United States Baylor Scott & White Health Full time

    **Job Summary**The Contact Center Specialist is responsible for providing exceptional customer service to patients and families through inbound phone calls, emails, and electronic requests. This role requires a strong understanding of healthcare services and the ability to navigate complex systems to resolve customer inquiries.**Key Responsibilities**•...

  • Travel Nurse ICU Specialist

    1 month ago

    Round Rock, Texas, United States Voca Full time

    Job Title: Travel Nurse ICU SpecialistVoca is seeking a skilled Travel Nurse ICU Specialist to join our team in Round Rock, Texas.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNShift: 12 hours, daysEmployment Type: TravelAs a Travel Nurse ICU Specialist, you will have the opportunity to work in a Level II Trauma Center and...

  • Customer Service Loan Specialist

    1 month ago

    Round Rock, Texas, United States Brundage Management Company, Inc. Full time

    About the RoleSun Loan Company is seeking a highly motivated and customer-focused Customer Service Loan Specialist to join our team. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our customers.Key ResponsibilitiesAssess customer loan needs and provide personalized...

  • Customer Service Representative

    2 weeks ago

    Round Rock, Texas, United States Alejandra De La Torre - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Alejandra De La Torre - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your...

  • Insurance Customer Experience Specialist

    2 months ago

    Round Rock, Texas, United States Amy Davis - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Customer Experience Specialist. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesForge strong relationships with customers and proactively...

  • Contact Center Representative

    3 weeks ago

    Round Rock, Texas, United States Baylor Scott & White Health Full time

    Job SummaryThe Contact Center Specialist 1 provides exceptional customer service by responding to routine inbound phone calls, emails, and electronic requests. This role involves assisting patients and families with product and/or service inquiries, technical issues, and scheduling appointments. The ideal candidate will possess excellent communication and...

  • Travel Nurse ICU Specialist

    1 month ago

    Round Rock, Texas, United States Voca Full time

    Job Title: Travel Nurse ICU SpecialistVoca is seeking a skilled travel nurse ICU specialist to join our team in Round Rock, Texas.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RN13 weeks contract40 hours per weekShift: 10 hours, daysEmployment Type: TravelVoca Job Id: 15149379About VocaAs a Voca Traveler, you will gain new...

  • Travel Nurse ICU Specialist

    3 weeks ago

    Round Rock, Texas, United States Winston Resources Full time

    Job Title: Travel Nurse ICU SpecialistWinston Resources is seeking a highly skilled Travel Nurse ICU Specialist to join our team of dedicated professionals.About the JobSpecialty: ICUDiscipline: RNEmployment Type: TravelThis is a fantastic opportunity to work with a reputable healthcare provider and gain valuable experience in a dynamic and challenging...

  • Real Estate Inside Sales Specialist

    2 weeks ago

    Round Rock, Texas, United States Your Home Sold Guaranteed Realty Full time

    Real Estate Inside Sales SpecialistWe are seeking a highly motivated and skilled Real Estate Inside Sales Specialist to join our team at Your Home Sold Guaranteed Realty. As a key member of our sales team, you will be responsible for prospecting new leads, making warm calls, building relationships with potential clients, and improving our lead conversion...