Fitness Experience Specialist

1 week ago


Charlotte, North Carolina, United States Planet Fitness Inc. Full time
Job Summary
The Fitness Experience Specialist will be responsible for delivering a superior member experience by providing exceptional customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities:
• Greet members, prospective members and guests, providing a positive and professional interaction.
• Handle all front desk related activities including:
•    Answer phones in a friendly manner and assist callers with a variety of questions.
•    Check members into the system.
•    New member sign-up.
•    Take prospective members on tours.

• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements:
• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Estimated Salary: $40,000 - $55,000 per year, depending on location and experience.

About Us:
Planet Fitness Inc. is a leading franchisor and operator of fitness centers in the United States. Our mission is to enhance people's lives with an affordable, high-quality fitness experience. We are committed to creating a Judgement Free Zone where members feel inspired and motivated to reach their fitness goals.

Career Benefits:
• Competitive salary range.
• Opportunities for career advancement.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive training and development programs.
• Opportunities for professional growth and development.

Physical Demands:
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Join Our Team:
We are seeking a highly motivated and customer-focused individual to join our team as a Fitness Experience Specialist. If you are passionate about fitness and have excellent communication skills, we encourage you to apply.

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