Customer Service Supervisor
3 weeks ago
Holiday Inn Express of American Fork is seeking a skilled Customer Service Supervisor to lead our front desk team. Salary: $45,000 - $55,000 per year.
Job Summary:
This role requires a highly organized and communicative individual who can effectively manage multiple tasks and priorities. As a Customer Service Supervisor, you will be responsible for overseeing the daily operations of our front desk team and ensuring that they provide exceptional customer service to our guests at all times.
Key Responsibilities:
- Cleanliness and organization of the front desk and back office areas
- Hiring, scheduling, training, and supervising front desk staff members as directed by management
- Maintaining high service scores and meeting all scoring goals
- Assisting the front desk with any guest related issues
- Ensuring that all front desk agents have completed all Brand required training
- Meeting with your team a minimum of every other month
- Motivating your team to meet all enrollment requirements based on our brand
- Responding in a timely manner to all forms of communication
- Communication with management and all other departments on a regular basis
- Any other duties and tasks as assigned by management
Benefits:
- Competitive salary
- Benefits package
- Ongoing training and development opportunities
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