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Customer Service Representative

1 month ago

Jonesboro, Georgia, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Associate to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience for all.

Key Responsibilities
  • Greet and Assist Members: Greet members and guests, providing a warm and welcoming atmosphere, and assist with check-ins, tours, and other member-related inquiries.
  • Phone and Email Support: Answer phones and respond to emails in a timely and professional manner, providing accurate and helpful information to callers and emailers.
  • Membership Support: Communicate updates and events to members and guests, and respond to member questions and concerns in a timely and professional manner.
  • Point of Sale Operations: Conduct beverage and merchandise purchases on the point of sale system, ensuring accurate and efficient transactions.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with members and guests in a professional and courteous manner.
  • Customer Service Focus: Demonstrate a strong commitment to providing exceptional customer service, with a focus on meeting and exceeding member expectations.
  • Teamwork and Adaptability: Be a team player, with the ability to adapt to changing circumstances and priorities in a fast-paced environment.