Customer Experience Director
4 days ago
This Member Team Lead opportunity at Sam's Club offers a dynamic and challenging work environment where you can utilize your leadership skills and passion for delivering exceptional customer service. As a key member of our sales and operations team, you will drive sales growth, improve customer satisfaction, and maintain a positive store environment.
Main Responsibilities
- Supervise a team of associates, providing guidance and support to ensure exceptional customer service.
- Assist management with supervising associates, recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Collaborate with managers, co-workers, customers, and other business partners to develop and implement processes and practices to meet business needs.
- Participate in teams, using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved.
Requirements
- 6 months retail experience, including operating front-end equipment and customer service experience.
- Must be 18 years of age or older.
Preferred Qualifications
- Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
Compensation
The hourly wage range for this position is $20.00 to $28.00 per hour. Additional compensation may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
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