Technical Support Specialist

3 weeks ago


Anchorage, Alaska, United States Reliable Appliance LLC Full time

We are seeking a skilled and knowledgeable Appliance Service Coordinator to join our team at Reliable Appliance LLC. With an estimated salary of $21.00 per hour, this role is perfect for those who enjoy providing exceptional customer service.

About the Role

The ideal candidate will have experience in customer service, scheduling appointments, and dispatching. On-the-job training is available for the right candidate. The working hours are Monday through Friday 8AM-5PM.

Main Responsibilities
  • Answer incoming customer calls in a professional and friendly manner
  • Schedule appointments for technicians to perform repairs
  • Dispatch technicians to job sites
  • Look up parts information for customers and technicians
  • Provide excellent customer service and resolve customer concerns in a timely and efficient manner
  • Accurately record and maintain customer information and appointment details
  • Meet and exceed customer service goals and standards
Requirements
  • Strong customer service and communication skills
  • Experience in scheduling appointments and dispatching (preferred but not required)
  • Ability to work in a fast-paced environment
  • Excellent organizational and multitasking skills
  • Basic computer skills, including experience with customer service software (preferred but not required)
Benefits
  • Paid time off
  • 401k
  • Health benefits
  • On-the-job training


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