Hotel Guest Experience Specialist

2 weeks ago


Elk, United States Sacred Rock Inn Full time
Job Description: Are you passionate about delivering exceptional customer service and ensuring that every guest has an unforgettable experience? Do you have a keen eye for detail and a knack for multitasking?

We are seeking a highly skilled SRI Guest Service Agent to join our team at Sacred Rock Inn. In this role, you will be responsible for handling room reservations, check-in and check-out of guests, and maintaining accurate records of guest information.

This is a fantastic opportunity for those looking to start or advance their career in the hospitality industry. If you have a strong work ethic, excellent communication skills, and a passion for providing exceptional customer service, we encourage you to apply.

Key Responsibilities:
  • Handle room reservations, check-in and check-out of guests
  • Maintain accurate records of current and future room availability and guest accounts
  • Process payments and make adjustments and corrections to Guest Folios
  • Assist guests with area information, restaurant reservations, and special requests


Requirements:
  • High school level education; six months to one year of related experience and/or training, or equivalent combination of education and experience
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondences


Estimated Salary Range: $25-$32 per hour.

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