Customer Service Representative

1 week ago


Manassas Park, United States My Plumber Plus Full time
Customer Service Representative

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at My Plumber Plus. As a key player in our locally owned and operated business, you will be responsible for providing exceptional customer service and scheduling service appointments.

Key Responsibilities:
  • Convert incoming customer calls into booked service appointments
  • Outbound calling to our customers to schedule appointments
  • Respond to customer requests, resolve issues, and promote the company
  • Participate in training to grow and develop as a professional
  • Maintain and update our customer database with complete and accurate information
  • Maintain communication with dispatch and your manager
Requirements:
  • Customer Service and Dispatcher experience
  • Sales experience
  • Inbound call experience
  • Outbound call experience
  • Data Entry experience
  • Multi-tasking ability
  • Service Titan experience preferred
What We Offer:
  • Paid vacation
  • 401k with company match
  • Health, Vision, and Dental insurance
  • Dynamic work environment
  • Family Atmosphere
  • Supportive Management
  • Pay ranging from $15 - $18/hour

We are an equal opportunity employer and welcome applications from qualified candidates. A pre-employment background check and drug test are required to be considered for this position.



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