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Customer Experience Representative
2 months ago
Abilene Aero is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met with the utmost professionalism and attentiveness.
Key Responsibilities- Customer Service: Provide top-quality customer service in a face-to-face setting, handling customer inquiries, resolving issues, and ensuring customer satisfaction.
- Communication: Develop and maintain effective communication skills, both written and verbal, to interact with customers, colleagues, and management.
- Problem-Solving: Utilize exceptional problem-solving skills to resolve customer complaints and concerns in a timely and efficient manner.
- Administrative Support: Provide administrative support to the customer service team, including data entry, record-keeping, and other tasks as needed.
- Team Collaboration: Work collaboratively with the customer service team to achieve common goals and objectives.
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience preferred, but not required.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
- Availability: Must be available to work a variety of shifts, including days, nights, and weekends.
- Competitive Pay: Competitive hourly wages and opportunities for overtime.
- Benefits Package: Medical, vision, and dental coverage, life insurance, and AD&D coverage.
- Paid Time Off: Paid sick and vacation leave.
- Professional Development: Opportunities for professional growth and development.