Associate Member Advisor

4 weeks ago


Jasper, Indiana, United States Hoosier Hills Credit Union Full time
Member Experience Specialist

Hoosier Hills Credit Union is seeking a highly skilled Member Experience Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and fostering strong relationships with both new and existing members.

  • Key Responsibilities:
    • Provide exceptional service to members, addressing their financial needs and concerns.
    • Foster strong relationships with members, ensuring their satisfaction and loyalty.
    • Handle a variety of tasks, including advising, cross-selling, and completing transactions and general account service needs.
    • Manage transactions and accounts efficiently and accurately, addressing related inquiries promptly.
    • Recommend products and services that meet members' needs, enhancing their overall experience.
Requirements:
  • Educational Background: High school diploma or equivalent required.
  • Relevant Experience: 1-2 years' experience working in a retail setting with daily customer interaction.
  • Knowledge: Experience in cash handling and clerical office work preferred.
  • Top-Notch Communication Skills: Outstanding verbal and written communication that makes every interaction impactful.
  • Professional and Positive Attitude: A professional demeanor, and a can-do attitude that shines through.
  • Analytical and Judicious: Ability to analyze data and make informed decisions in various situations.
  • Relationship Builder: Skill in maintaining positive relationships with management, peers, and vendors.
Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.

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