Front Desk Representative

3 weeks ago

Hollister, Missouri, United States Westgate Resorts Full time
Job Title: Front Desk Agent

As a Front Desk Agent at Westgate Resorts, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role will be to provide exceptional customer service, ensuring that every guest feels welcome and valued.

Key Responsibilities:
  • Greet guests warmly and efficiently check-in guests, ensuring accurate information and assigning suitable rooms
  • Manage telephone communications, transmitting and receiving messages professionally
  • Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance
  • Maintain up-to-date records of room availability and guest accounts for efficient management
  • Handle billing procedures, including computing bills, collecting payments, and providing change
  • Take reservations and confirm bookings promptly and accurately
  • Record and post charges to guest ledgers, including room rates and additional services
  • Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests
  • Conduct nightly bucket checks to ensure guest satisfaction and comfort
  • Demonstrate active listening skills and provide effective solutions to guests' concerns and issues
Requirements:
  • Must be able to lift up to 15lbs and stand for long periods of time
  • Must have excellent customer service skills
  • Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
  • Required to pass a background check, drug test, and prove eligibility to work in the United States
Why Westgate?
  • Comprehensive health benefits - medical, dental and vision
  • Paid Time Off (PTO) - vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

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