Solar Energy Technical Support Specialist
3 days ago
At Growatt New Energy, we are seeking a highly skilled Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our customers and field technicians.
Responsibilities:- Provide pre-sales and post-sales support to customers and field technicians.
- Offer technical assistance via telephone and email to resolve system queries, technical issues, and troubleshooting.
- Travel to sites for inspection, testing, and fixing system issues.
- Analyze failure and availability statistics to identify trends and initiate corrective actions.
- Collaborate with service, engineering, sourcing, manufacturing, quality, and product leadership teams to resolve technical issues.
- Work with the Service & Quality team to improve system performance based on statistical data.
- Field test and lab test prototype retrofits and verify technical documentation to meet field engineering needs.
- Provide training to distributors, electricians, and key customers.
- Bachelor's Degree in Engineering from an accredited university or college (preferably electrical engineering).
- Ability to travel 25% of the time (sometimes with short notice).
- Basic knowledge of Solar PV, inverters, battery storage, and EVCS.
- Good customer communication skills.
- Keen to build a career in solar energy.
- Driver's License is mandatory.
- We are a global leader in smart energy solutions, established in 2011.
- We provide a comprehensive portfolio of products and solutions, including PV inverters, energy storage systems, EV chargers, and smart energy management solutions.
- We are the world's No.1 residential inverter supplier and rank among the global top 5 suppliers of commercial inverters.
- We are the second-largest supplier of storage hybrid inverters in the world.
We look forward to receiving your application. Please send your resume and expected salary to us. We will contact you soon. For more company profiles, please visit our website.
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