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Shelter Intake Coordinator
2 months ago
The Community Assistance Network, Inc. (CAN) is dedicated to addressing the fundamental causes and effects of poverty. Operating since 1965, we provide essential services to clients in Baltimore County and nearby areas. Our mission focuses on collaborating with the community to create, implement, and enhance programs that foster personal growth, dignity, stability, and self-sufficiency for individuals facing economic hardships.
Position Summary:
The Resident Intake Coordinator (RIC) plays a pivotal role within our Homeless Shelters, which aim to offer a secure, clean, and nurturing environment for homeless individuals and families. The RIC is tasked with managing the triage process for shelter stays of 30, 60, and 90 days, assisting residents in setting goals, and developing actionable plans to achieve these objectives. This position reports directly to the Director of Shelter Operations.
Key Responsibilities:
- Lead the Triage Intake Coordination Approach.
- Conduct comprehensive intake assessments for new residents and ensure data entry into the Service Point system within 48 hours.
- Input intake survey results and maintain accurate records in the Homeless Management Information System (HMIS), focusing on case management documentation.
- Collaborate with Shelter Managers and health department representatives to assign residents to suitable shelters based on their needs.
- Facilitate the initial Triage Team Meeting for residents within the first 15 days of their stay, working closely with case managers and other support personnel.
- Ensure effective communication and attendance for 30/60/90-day team meetings involving residents and case managers.
- Manage and distribute the Shelter Daily Roster accurately.
- Collect and analyze HMIS data and previous case management histories.
- Assist in gathering identification and contact information for resource referrals.
- Work alongside the Director of Homeless Services and HMIS Coordinator to ensure adherence to HMIS and intake protocols.
Qualifications:
The ideal candidate will possess the following attributes:
- Strong communication skills, with an approachable demeanor.
- Ability to adapt to changing priorities and manage multiple responsibilities effectively.
- Educational Background: A Bachelor's Degree is preferred, with experience in human services or working with at-risk populations considered as a substitute.
- Demonstrated administrative or leadership experience.
- Proficient in interpersonal, verbal, and written communication.
- Capability to design and implement programs.
- Familiarity with community resources.
- Computer proficiency, particularly in Microsoft Office (Word and Excel), and experience with data entry in HMIS.
- Ability to perform well under pressure and manage complex documents.
- Strong organizational skills.
- A valid driver's license and reliable transportation are required.
Employee Benefits:
At CAN, we prioritize the well-being of our employees. We offer a comprehensive benefits package that includes health, dental, and vision insurance, as well as paid time off, financial savings programs, 401k employer matching, and access to an employee assistance program, among other perks.
