Work Measurement and Process Improvement Specialist

1 day ago


Glen Burnie, Maryland, United States APWU AFL-CIO HEALTH PLAN Full time

Job Title: Work Measurement and Process Improvement Specialist

Job Summary:

This role supports Operations teams by developing and maintaining work measurement systems to improve productivity and operating efficiency. The incumbent is responsible for creating accurate procedures and driving process improvements across multiple Operations teams within the Claims and Service Division.

Key Responsibilities:

  • Develop and maintain work measurement standards
  • Perform workflow analysis and recommend changes to improve efficiency
  • Prepare project plans and meet target dates
  • Act as back-up support with procedures
  • Support Training staff as needed

Requirements:

  • AA degree (or commensurate experience) preferred
  • Understanding of all healthcare processing systems
  • Experience with workflow management and/or CRM applications
  • Ability to positively influence and collaborate with business users and stakeholders
  • Time management and organizational skills a must

About APWU AFL-CIO HEALTH PLAN:

APWU AFL-CIO HEALTH PLAN is a leading healthcare provider dedicated to delivering high-quality services to its members. We are committed to excellence and innovation in our operations, and we are seeking a talented individual to join our team as a Work Measurement and Process Improvement Specialist.



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