Customer Service Specialist

2 weeks ago

Henderson, Kentucky, United States AutoNation Full time

At AutoNation, we pride ourselves on being one of the leading automotive retailers in the United States, providing innovative solutions, outstanding services, and comprehensive offerings that empower our customers to make informed choices. Our extensive network of dealerships across the nation, backed by a trusted brand, allows us to present a diverse selection of new and pre-owned vehicles, financing options, parts, and expert maintenance and repair services. Through our DRV PNK initiative, we have contributed over $40 million to cancer-related causes, showcasing our dedication to positively impacting the lives of our Associates, Customers, and the communities we serve.

Are You Ready to Join Our Team?
In our modern service departments, the Customer Service Specialist serves as the crucial link between Service Technicians and clients. This role enables you to step away from the desk and engage actively in the service lane. AutoNation relies on you to convey the Service Technician's recommendations to customers in clear, understandable terms and to identify upsell opportunities that ensure the safety of their vehicles.

Key Responsibilities:

  • Schedule, confirm, and prepare for customer appointments to ensure a seamless service experience.
  • Achieve or surpass designated sales targets and customer satisfaction metrics.
  • Welcome customers warmly upon their arrival.
  • Assess vehicle requirements based on customer information, vehicle inspections, and test drives.
  • Utilize a consultative sales approach to assist customers in planning necessary ongoing vehicle maintenance.
  • Create repair orders for customers, providing transparent cost and time estimates.
  • Maintain regular communication with technicians and parts associates to guarantee timely service completion.
  • Update customers on their vehicle's status according to their preferred communication method.
  • Follow up with customers to ensure their satisfaction with the service provided.
  • Acquire in-depth product knowledge to effectively assist customers.
  • Deliver an exceptional customer experience to foster loyalty.
Qualifications:
  • High school diploma or equivalent.
  • Demonstrated ability to provide outstanding customer service.
  • Proven track record of setting and achieving sales goals.
  • Prior sales experience is preferred but not mandatory.
  • Strong communication, consultative, interpersonal, and organizational skills.
  • Willingness to follow up with customers proactively.
  • Experience and enthusiasm for working with technology.
  • Valid in-state driver's license with a satisfactory driving record.
Why Choose AutoNation?
  • Join a dealership that values integrity and treats all associates with respect.
Exciting Benefits Await You:
  • Competitive compensation along with 401k matching.
  • Enjoy a balanced work-life with comprehensive insurance plans (health, dental, vision) and maternity benefits.
  • Exclusive RX Pet program offering discounts on medications.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Access to exceptional deals and discounts through YouDecide, a platform featuring offers from top providers and retailers.
  • Participate in our DRVPNK mission to raise and donate millions for cancer research and treatment, collaborating with cancer charities nationwide.
AutoNation is committed to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us cultivate a culture of belonging while contributing to our innovative work in the automotive sector. We value creativity, teamwork, and a commitment to making a meaningful difference in the world.

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