Customer Service Ambassador
3 weeks ago
Job Title: Customer Service Representative
About the Role:
We are seeking a dedicated and self-driven individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations.
Key Responsibilities:
- Interact with customers and members of the community to effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding.
- Maintain a deep understanding of our client's products or services to provide accurate information to customers.
- Adhere to company policies, procedures, and ethical standards.
- Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement.
- Maintain detailed records of customer interactions through company's key performance indicators provided in training.
Requirements:
- High school diploma or equivalent.
- Previous customer service or related experience preferred, but not required.
- Proven interpersonal skills.
- Ability to remain patient and composed, even in challenging customer situations.
- Flexibility to adapt to changing customer needs and departmental requirements.
- Effective time management and organizational skills to handle multiple customer inquiries efficiently.
- Adherence to company policies, industry regulations, and ethical standards.
- A track record of punctuality and reliability in meeting work schedules.
- Ability to meet or exceed company's performance metrics.
What We Offer:
At Zeal, TN, we foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.
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