Hotel Operations Director

4 weeks ago


Somerville, Massachusetts, United States Colwen Hotels Full time

The General Manager at Colwen Hotels is responsible for leading the team and overseeing all day-to-day hotel operations. This includes providing impactful leadership and support, quality assurance, driving exceptional guest service standards, and superior guest satisfaction.

This role requires a strong working knowledge of financial statements and internal controls, as well as the ability to drive ongoing associate engagement and recognition initiatives. The General Manager will also be responsible for establishing and maintaining open collaborative relationships with direct reports, associates, and all property departments.

The ideal candidate will possess superior communication skills, full knowledge of food & beverage operations, and demonstrated passion for hospitality and service. They will also be a creative problem-solver and multi-tasker with a strong attention to detail and organizational skills.

Key Responsibilities:

  • Lead the team and oversee all day-to-day hotel operations
  • Provide impactful leadership and support
  • Drive exceptional guest service standards and superior guest satisfaction
  • Establish and maintain open collaborative relationships with direct reports, associates, and all property departments
  • Develop a strong knowledge of the local market and competitor strategy
  • Participate in recruiting, hiring, and the ongoing evaluation of associates
  • Ensure that associates receive effective and impactful ongoing standards of service and skills training
  • Drive ongoing associate engagement and recognition initiatives

Requirements:

  • 5+ years of Full-Service Hotel General Manager experience
  • Prior brand experience a plus
  • Superior communication skills
  • Full knowledge of food & beverage operations
  • Demonstrated passion for hospitality and service
  • Attention to detail and highly organized
  • Self-motivated and results-driven
  • Creative problem-solver and multi-tasker


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