Pharmacy Manager

2 months ago

Effingham, Illinois, United States Walgreens Full time
Job Summary

As a Pharmacy Manager at Walgreens, you will play a critical role in providing empathetic pharmacy consulting services to patients, ensuring the effective use of medications and drug interaction awareness. You will offer preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Your responsibilities will include managing an efficient pharmacy workflow, improving pharmacy financials, managing inventory effectively, and enhancing patient experience. You will also manage pharmacy staff performance and engagement, ensuring the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.

Key Responsibilities
  • Patient Experience
    • Engage patients by greeting them and offering assistance with products and services.
    • Resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
    • Model and share customer service best practices with all team members to deliver a distinctive and joyful patient experience.
  • Operations
    • Counsel patients and answer questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
    • Refer to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
    • Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
  • People & Performance Management
    • Collaborate with Store Manager on pharmacy staff hiring, carries out discipline and termination, as necessary, and ensures compliance with employment laws.
    • Partner with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision.
    • Monitor and recognize improvements in pharmacy staff by implementing rewards programs.
Requirements
  • BS in Pharmacy or Pharm D Degree from an accredited educational institution.
  • Current pharmacist licensure in the states within the district.
  • Certified Immunizer or willing to become an immunizer within 90 days of hire.
  • At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing.
About Walgreens

Walgreens is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day.

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