Game Day Guest Services Representative

2 weeks ago


Corpus Christi, Texas, United States Corpus Christi Hooks Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Game Day Guest Services team as a Game Day Guest Services Representative. In this role, you will be responsible for providing exceptional guest experiences, ensuring a positive and memorable experience for all fans attending our games.

Key Responsibilities
  • Assist fans with questions and provide accurate information about the game, stadium, and surrounding area.
  • Coordinate with in-game promotion personnel to ensure a smooth and engaging experience for fans.
  • Manage lost and found items, maintaining an accurate log and ensuring that items are returned to their rightful owners.
  • Assist with lost and found children, providing a safe and secure environment for them until they are reunited with their parents.
  • Cross-train in the reception area, providing support to the front desk team as needed.
  • Assist with giveaways and contests, ensuring that all fans have an equal opportunity to participate.
  • Operate the Prize Wheel, ensuring that all prizes are distributed fairly and according to the rules.
  • Receive money from and issue tickets to fans to participate in the Kid Zone activities.
  • Provide a correct accounting of the activity tickets and collected monies to the Finance office by the end of each game.
  • Obtain parent signatures on permission/waiver slips, ensuring that all necessary documentation is completed.
Requirements
  • Provide great customer service for the fan experience.
  • Ability to work long hours, evenings, weekends, and holidays.
  • Ability to handle multiple tasks simultaneously.
  • Ability to stand for long periods of time.
  • Have reliable transportation to and from work.
Work Environment

This job operates in a stadium setting, with moderate noise levels and occasional loud noises. The job will require working both indoors and outdoors in moderate weather conditions.

Physical Demands

The physical demands of this job include standing for long periods of time, with specific vision abilities required for close and focused vision. Attention to detail is essential for this role.

Position Type and Expected Hours of Work

This is a part-time, non-exempt position, with a flexible schedule that includes extended hours, evenings, weekends, and holidays.

Travel

Travel is not expected in this role.



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