Service Specialist

11 hours ago


Morgantown, West Virginia, United States Bass Pro Inc Full time
About the Role:

We are seeking a highly motivated and customer-focused professional to join our team as a Service Specialist. As a key member of our Service Department, you will play a critical role in ensuring a positive and productive shopping experience for our customers.

Key Responsibilities:
  • Supports a strong commitment to world-class customer service to ensure a pleasant and productive shopping experience for all customers.
  • Greets all new unit delivery, service, warranty, and parts customers in a friendly, prompt, and efficient manner.
  • Answers service, warranty, and parts questions over the phone and in person.
  • Assists the Receiving Department with the unloading, inspection, and VIN verification of new units being delivered to the dealership by the manufacturer.
  • Maintains unit inventory status communication in our dealership management system and assists with physical inventories.
  • Conducts final pre-delivery inspection and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to the Service Manager.
  • Prepares Owner's Delivery Packet and delivery documents in advance of time for pick-up.
  • Explains unit and accessory operation, break-in, and maintenance procedures to customers.
  • Assists service customers with documentation of concerns on the repair order.
  • Assists the Service Manager with the creation of related work orders and with keeping customers informed of estimates for needed repairs and progress toward their completion.
  • Remains up-to-date on product warranty policies and procedures.
  • Assists with warranty repair authorization and related work order creation, the receiving and sale of parts within our dealership management system, and the accepting parts and work order payments.
  • Maintains a clean and professional work area.
Requirements:
  • High school education or equivalent experience.
  • Ability to complete simple math calculations.
  • Ability to communicate in a friendly and professional manner with customers, vendors, and fellow associates.
  • Ability to establish and maintain effective working relationships with customers, management, and co-workers.
  • Ability to perform various functions within our dealership management data entry system.
Physical Requirements:
  • Able to lift up to 50 pounds.
  • Able to work in and out of doors/in a non-air-conditioned environment.
  • Able to stand for extended periods.
Benefits:
  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Medical, dental, vision, health savings account, flexible spending account, voluntary benefits, 401(k) retirement savings, paid holidays, paid vacation, paid sick time, and more.


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