Service Specialist
11 hours ago
We are seeking a highly motivated and customer-focused professional to join our team as a Service Specialist. As a key member of our Service Department, you will play a critical role in ensuring a positive and productive shopping experience for our customers.
Key Responsibilities:- Supports a strong commitment to world-class customer service to ensure a pleasant and productive shopping experience for all customers.
- Greets all new unit delivery, service, warranty, and parts customers in a friendly, prompt, and efficient manner.
- Answers service, warranty, and parts questions over the phone and in person.
- Assists the Receiving Department with the unloading, inspection, and VIN verification of new units being delivered to the dealership by the manufacturer.
- Maintains unit inventory status communication in our dealership management system and assists with physical inventories.
- Conducts final pre-delivery inspection and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to the Service Manager.
- Prepares Owner's Delivery Packet and delivery documents in advance of time for pick-up.
- Explains unit and accessory operation, break-in, and maintenance procedures to customers.
- Assists service customers with documentation of concerns on the repair order.
- Assists the Service Manager with the creation of related work orders and with keeping customers informed of estimates for needed repairs and progress toward their completion.
- Remains up-to-date on product warranty policies and procedures.
- Assists with warranty repair authorization and related work order creation, the receiving and sale of parts within our dealership management system, and the accepting parts and work order payments.
- Maintains a clean and professional work area.
- High school education or equivalent experience.
- Ability to complete simple math calculations.
- Ability to communicate in a friendly and professional manner with customers, vendors, and fellow associates.
- Ability to establish and maintain effective working relationships with customers, management, and co-workers.
- Ability to perform various functions within our dealership management data entry system.
- Able to lift up to 50 pounds.
- Able to work in and out of doors/in a non-air-conditioned environment.
- Able to stand for extended periods.
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
- Medical, dental, vision, health savings account, flexible spending account, voluntary benefits, 401(k) retirement savings, paid holidays, paid vacation, paid sick time, and more.
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