Account Management Associate

2 weeks ago


Bloomington, United States DCM SERVICES LLC Full time

Join Our Growing Team

About Us:

DCM Services LLC is a leader in providing tailored receivable solutions to our clientele. Our unique culture distinguishes us from others in the field. We prioritize a diverse workforce, believing that diversity fosters creativity, innovation, and excellence in our industry. We also emphasize the significance of maintaining a healthy work-life balance, ensuring the well-being of our employees is our top priority.

Your Role:

  • Initiate outbound communications and manage incoming inquiries
  • Gather essential estate details as available and liaise with representatives regarding claims
  • Document files with pertinent estate information
  • Facilitate payment negotiations and follow up on arrangements
  • Dispatch confirmation and settlement correspondence as necessary
  • Respond to all voicemail inquiries promptly
  • Accurately maintain account records and document transactions with appropriate codes

What We Offer:

  • Attractive base salary
  • Opportunities for monthly commissions and bonuses on most teams
  • Flexible Monday to Friday schedule, determined weekly, with no weekend work
  • Comprehensive benefits package (including medical, dental, vision, life insurance, etc.) starting the first of the month following your hire date
  • Accrued paid time off from your start date
  • Complimentary meals
  • Access to a free fitness facility at our corporate office
  • Casual dress code allowing jeans daily

Qualifications:

  • High school diploma, GED, or equivalent
  • At least 2 years of experience in customer service or 1 year in collections

Ideal Candidate: A competitive spirit combined with a team-oriented mindset and empathetic phone-based customer service skills. Proficient in managing multiple computer systems simultaneously, with a minimum of one year in collections or two years in customer service.

All employment offers are contingent upon successful completion of a criminal background check and drug screening.

DCM Services LLC is An Equal Opportunity Employer & Veteran Friendly


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