Patient Account Specialist Senior
2 weeks ago
We are seeking a highly skilled Patient Account Specialist Senior to join our team at CHRISTUS Health. As a key member of our collections team, you will be responsible for providing exceptional medical collection services to our patients and clients.
Key Responsibilities- Meet or exceed established productivity standards and quality metrics.
- Provide effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines.
- Document and update patient account information in our collection software system timely and accurately.
- Handle inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
- Use collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
- Perform research and analysis of account issues and strive to resolve problems timely and accurately.
- Promote positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
- Must have solid knowledge and utilization of desktop applications, including Word and Excel.
- General hospital A/R accounts knowledge is required.
- High School diploma or equivalent years of experience required.
- 3-5 years of experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.
- College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience.
TBD
Full Time
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