Data Support Specialist

2 days ago

Washington, Washington, D.C., United States The Catholic University of America Full time
Job Title: Specialist, Data and Desktop Support

Job Summary:

The Specialist, Data and Desktop Support will provide technical support for the Division of University Advancement, ensuring the smooth operation of desktop systems, applications, and data management. This role will work closely with the Assistant Director, Advancement Services and Biographic Maintenance, to perform biographic updates and quality control reviews of large lists.

Key Responsibilities:

  • Provide desktop support services to University Advancement staff members for Windows and Apple operating systems and applications.
  • Configure computers for new staff members, ensuring proper paperwork completion and email account setup.
  • Act as a backup to the Assistant Director, performing biographic updates and quality control reviews of large lists.
  • Process weekly quality control of new constituent records and gifts reports from AlumniQ, updating Raisers Edge as needed.
  • Provide onboarding support, following standard operating procedures to configure computers for staff as they begin work.
  • Monitor and manage PC inventory for appropriate onboarding and off-boarding of staff.
  • Continuously expand industry knowledge to stay up-to-date with best practices and philanthropy/higher education industry trends.
  • Work on Raisers Edge cleanup projects/coding as assigned.

Requirements:

  • Bachelor's Degree and excellent troubleshooting and problem-solving skills.
  • Ability to handle multiple projects and consistently meet deadlines.
  • Excellent communication skills, including in-person, over the phone, and written correspondence.
  • Motivated individual with a desire to learn and explore all aspects of fundraising and fundraising support.
  • Ability to work under pressure with minimal supervision.
  • Willingness to work some evenings and weekends and be flexible with hours as required by the position.

Preferred Qualifications:

  • College/University Advancement or hands-on computer technical support experience.
  • Experience with Raisers Edge, web design interface tools, programming, or software testing.
  • Comfort level with Windows and Apple operating systems and applications.
  • Experience with desktop support using a database as a programmer.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or Google Docs.

Working Environment:

The Specialist, Data and Desktop Support will work in a fast-paced environment, collaborating with the Division of University Advancement to achieve strategic and fundraising goals. The ideal candidate will possess strong interpersonal skills, self-awareness, and emotional intelligence, with a high regard for confidentiality and sensitivity in dealing with volunteers, donors, and colleagues.

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