Technical Support Specialist for Proprietary Software

6 days ago


Shreveport, Louisiana, United States i3 Verticals Management Services, Inc. Full time

About the Role

We are seeking a skilled Technical Support Specialist to join our team at i3 Verticals Management Services, Inc. in Shreveport, LA.

Job Summary

This role will involve providing front-line technical support for our proprietary software applications via phone, email, and remote access to external clients.

Main Responsibilities

  • Provide timely and effective technical support to clients via various communication channels.
  • Builddiligent relationships with internal teams, management, developers, and clients.
  • Identify, troubleshoot, and resolve application issues promptly.
  • Evaluate and escalate unresolved issues to the appropriate team member(s).
  • Accurately document all reported issues and task details; analyze gathered data to inform improvements.
  • Deploy new software applications and provide training to clients on software updates.

Requirements

  • High school diploma or equivalent is required.
  • Two years of related experience is preferred.
  • A strong understanding of computer concepts and proficiency in troubleshooting techniques.
  • Excellent verbal and written communication skills.
  • Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously.
  • Must be available to work in the Piney Flats office.

Possible Career Advancement Opportunities

The successful candidate will have the opportunity to develop their skills further within our organization, which values employee growth and professional development.

Salary Information

The estimated annual salary range for this position is $45,000 - $65,000 based on relevant experience and qualifications.

i3 Verticals Management Services, Inc.

We offer a comprehensive compensation package including a competitive salary, opportunities for career advancement, and a supportive work environment.



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