Commercial Cleaning Operations Lead
2 months ago
KG Facility Solutions is seeking a dedicated and experienced Operations Manager to oversee our growing commercial cleaning operations. This role is crucial in ensuring the smooth running of our daily activities, maintaining high service standards, and fostering client satisfaction.
As an Operations Manager, you will play a pivotal role in leading and motivating our cleaning teams, optimizing workflows, and collaborating with various departments to achieve operational excellence. Your responsibilities will encompass a wide range of tasks, from recruitment and training to performance management, resource allocation, and quality assurance.
Responsibilities- Team Leadership & Development: Recruit, train, mentor, and manage cleaning staff teams, fostering a positive and productive work environment.
- Operational Efficiency: Implement strategies to streamline workflows, optimize resource allocation, and enhance operational efficiency while maintaining high service quality benchmarks.
- Client Relationship Management: Serve as the primary point of contact for clients, addressing concerns, resolving issues, and ensuring their satisfaction through regular site visits and inspections.
- Quality Assurance & Compliance: Establish and implement quality control measures to guarantee cleaning services meet company standards and client expectations. Ensure adherence to health and safety regulations and company policies.
- Budget Management: Contribute to the development of operational budgets, monitor expenses, identify cost-saving opportunities, and procure necessary supplies and equipment.
- Bachelor's degree in Operations Management or a related field preferred.
- 2-3 years of proven experience in operations management within the cleaning services industry.
- Excellent communication, interpersonal, and customer service skills.
- Strong understanding of cleaning techniques, equipment, and products.
- Proficiency in Microsoft Office Suite and relevant cleaning management software.
- Familiarity with health and safety regulations and compliance standards.
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