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Medical Support Specialist
2 months ago
The Medical Assistant is a vital member of our healthcare team at Riverland Community Health, responsible for delivering high-quality patient care and support services.
Key Responsibilities- Facilitating Patient Care
- Work collaboratively with medical staff to provide timely and quality patient health services.
- Assist with procedures as needed, ensuring a smooth and efficient patient experience.
- Rooming Patients
- Prepare patients for exams by taking vital signs, collecting medical history, and ensuring all necessary equipment is available.
- Collect specimens and perform routine diagnostic procedures, including EKGs, audiograms, and vision and hearing screenings.
- Administer medications and vaccinations as ordered by the provider.
- Administrative Duties
- Receive and respond to patient calls and messages, ensuring timely communication with providers.
- Fax and email correspondence for providers, maintaining accurate and up-to-date records.
- Coordinate referrals to outside providers and schedule appointments, streamlining the patient care process.
- Complete pre-visit planning to ensure all necessary information and reports are available for provider review.
- Stocking and Cleaning
- Responsible for daily stocking and cleaning of patient rooms, maintaining a clean and safe environment.
- Perform infection control procedures, including regular cleaning and sterilization of equipment and instruments.
- Report maintenance and cleaning service issues to management, ensuring prompt resolution.
- Customer Service
- Foster positive relationships between patients, families, and outside agencies, facilitating coordination of care.
- Develop and maintain effective communication with patients, addressing concerns and resolving issues promptly and professionally.
- Alert patients to provider changes or delays in schedule, ensuring transparency and clear communication.
- Knowledge, Skills, and Abilities
- Utilize exceptional customer service skills to positively impact the patient experience.
- Work collaboratively on projects, demonstrating initiative and a willingness to learn.
- Identify problems, develop solutions, and resolve issues in a timely and professional manner.
- Demonstrate sound judgment and decision-making abilities, ensuring patient care and safety.
- Prepare and maintain detailed records, files, reports, and correspondence, ensuring accuracy and attention to detail.
- Establish and maintain effective communication with patients, families, and healthcare teams.
- Education and Experience
- Previous clinical experience is preferred, or equivalent education and skills.
- Medical terminology and X-ray Limited Scope certification are preferred, with compensation provided.
- Certifications and Licenses
- Registered Medical Assistant or Certified Medical Assistant is preferred.
- EMT License and LPN License are required.
- BLS certification is necessary.
- Physical Demands
- Standing for extended periods, with some bending, stooping, and stretching.
- May be required to lift up to 30 pounds.
- Work Environment
- Work is performed in a clinic office environment, with possible exposure to communicable disease and medical preparations.
