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Client Support Services Supervisor

2 months ago

Columbus, Indiana, United States Centerstone Full time


Centerstone stands as one of the foremost nonprofit behavioral health organizations in the nation, with a dedicated workforce committed to transforming lives through exceptional care.

As a well-established entity, we provide fulfilling opportunities to support individuals of all ages across diverse environments. We invite you to explore the possibility of joining the Centerstone family.

POSITION OVERVIEW:

ROLE SUMMARY

In the capacity of Client Support Services Supervisor at Centerstone, a prominent behavioral health provider, your primary responsibilities will involve managing and coordinating a range of support services to guarantee seamless operations and superior care for our clients.

This position requires overseeing a team of support personnel, which includes the recruitment, training, and assessment of staff to ensure a skilled and motivated team.

Strong communication abilities are vital for effective interaction among staff, clients, and various service lines to promote efficient service delivery.

A key responsibility is to ensure adherence to all applicable standards, managing financial resources, and optimizing the allocation of resources to improve operational efficiency and effectiveness.

The Supervisor will also be tasked with administrative duties such as scheduling, record maintenance, and facility oversight to create a safe and inviting atmosphere for both clients and staff.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Administrative management of Support Services personnel. Coordinates daily staffing, approves leave requests, and maintains absence schedules.
Provides direct oversight to team members.
Manages the employee performance review process, including coaching and disciplinary measures.
Facilitates the recruitment of personnel; encompassing interviewing, testing, and onboarding of new employees.
Ensures compliance with organizational policies and procedures.

Collects, analyzes, and interprets data integrity related to support services. Responsible for enhancing the quality of work processes.
Engages in regular communication with other Support Services Supervisors regarding procedural matters.
Data Collection for daily, weekly, and monthly reporting.


Collaboration with service lines. Maintains cooperative relationships with service line areas that interact with Support Services; acts as a liaison to clinical service teams.

Consistent and reliable attendance is required.
KNOWLEDGE, SKILLS & ABILITIES
Ability to communicate effectively through written, verbal, in-person, and virtual channels.
Basic computer proficiency—familiarity with Excel, Outlook, Zoom, Workday, and Skype is preferred.
Strategic scheduling capabilities—knowledge of Avatar is preferred.
Ensure timely completion of Performance Evaluations and disciplinary actions.
Maintain a collaborative relationship with the Director of Support Services.
Assist the Director of Support Services with budgeting and related processes as necessary.
Respond to staff inquiries and concerns in a professional and timely manner.
Compliance with annual completion of required training.

QUALIFICATIONS
Education Level
High School Diploma or GED is required.
Years of Experience
Three to five years of administrative experience is required.
Three to five years of supervisory experience is required.
Required Certification/Licensure
N/A

PHYSICAL REQUIREMENTS
Task Percentage of Time/Frequency
Standing - 20%
Sitting - 80%
Squatting - occasional
Driving - occasional
Kneeling - occasional
Lifting - occasional
Bending - occasional

DISCLAIMER

The responsibilities outlined in this document are not exhaustive, and additional tasks may be assigned as needed, or the scope of the role may evolve based on organizational demands.


Employment Type:
Full time

Compensation Range:
$41,000 - $58,450.00
At Centerstone, we believe that delivering transformative care begins with our dedicated employees.

Our employees enjoy a variety of excellent benefits, including:

Medical, dental, and vision coverage
Flexible Spending and Health Savings Accounts
403b retirement plan with company matching
Paid time off and ten paid holidays
Company-paid AD&D Insurance, Life Insurance, and Long Term Disability
Diversity, Equity, and Inclusion employee resource groups
Opportunities for continuing education
Employee Assistance Program
Centerstone is an equal opportunity employer. Employment decisions are based solely on merit and qualifications directly related to professional competence.

Centerstone does not discriminate against any employee or applicant based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, our values guide our actions.

Respect, Expertise, Integrity, and Empowerment are central to every interaction at Centerstone, particularly in our commitment to diversity and inclusion.

Our approach to diversity is straightforward—it's about embracing everyone.

Together, we strive to cultivate an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees.

This commitment fuels our innovation and strengthens our connections with each other, our clients, and the communities we serve.

We aim to create a workplace that reflects the diverse world around us, where everyone feels empowered, safe, and welcomed.